Nancy H
GBThe company was very pleasant to work… The company was very pleasant to work with. I purchased the remote to replace ours. But I later found out that it was just a matter of replacing the batteries in the receiver. So I asked how to return the new one. They responded quickly and sent me all the info I needed for a smooth return. Thank you so much!
Anna Clark
NZOur order was processed quickly and we… Our order was processed quickly and we had our new remote about a week after ordering it
earl Raupach
GBExceptional customer service from the… Exceptional customer service from the first call to final resolution. Nicolas determined the problem and initiated the replacement while on the phone. Vince made sure my product was shipped and I had an RMA to return my original order. All this occurred within an hour of contacting the company. Certainly exceeded my expectations. Thanks Nicolas and Vince!
Glenn A.
GBWhat really impressed me with Fireplace… What really impressed me with Fireplace Remote Controls, was the accurate description describing their product so that I could match it up perfectly with my needs. The device was reasonably priced and worked perfect. Thanks very much.
Robert
GBTop notch warranty handling I had a problem with a Fireplace remote, and it was handled swiftly and simply by the rep I talked to over the phone - and got a replacement. They automatically pulled up my original purchase by auto recognizing my phone number.