Best customer service I enjoyed dealing with this company. The phone calls I made were answered by caring staff and issues were resolved quickly. Geeve Assari

Damon was AWESOME! Damon was AWESOME!! He was friendly, patient, and extremely knowledgeable. He took time to educate us on the difference between an insert and a new build fireplace. He was super responsive and had no issues in getting in touch with him with any questions we had. Highly recommend especially if you’re blessed to work with Damon.

Knowledgeable staff Knowledgeable staff, returned phone calls when requested, worked hard to find the correct fireplace for my needs and applied discounts where possible. My salesman “ Nick “ was fantastic…..

Dean is the man!!!! Dean is the man!!!!! Dean is patient, kind, and very supportive. He walked me through the instructions and manuals that are just not clear or even correct in placement of the add on components. Dean had me send photos of my Monessen Aria 36 along with photos of my instruction manual, after wading through several emails of photos he was able to walk me through the install. Dean is a wealth of knowledge and uses his past installation experience and common sense to help with problems. One of the best assets a company could have. Thanks Dean.

Website ordering sucks Website ordering process needs improvement! I intended to order a Superior louvered fireplace but the default was radiant. I ordered the fan blower assembly and nothing cross checked me since a blower won’t work with the radiant model. I ended up keeping the radiant because of the freight cost to return it and just returned the fan blower motor. You lost a $300 sale and it cost me $21 to return it. This could easily be fixed in the ordering process and you would have a happy customer. Customer service was great otherwise.