Dean is the man!!!! Dean is the man!!!!! Dean is patient, kind, and very supportive. He walked me through the instructions and manuals that are just not clear or even correct in placement of the add on components. Dean had me send photos of my Monessen Aria 36 along with photos of my instruction manual, after wading through several emails of photos he was able to walk me through the install. Dean is a wealth of knowledge and uses his past installation experience and common sense to help with problems. One of the best assets a company could have. Thanks Dean.

I had several questions about quality… I had several questions about quality of brands, lead time, and pricing. They helped me decide on a brand, and them not recommending the more expensive unit. They even gave me an extra discount off. Could not ask for better service.

Awesome Communication! I had lots of questions about direct vent fireplaces. Bevin answered all my questions and helped me make the right choice for fireplace and accessories based on my personal situation. Zero pressure and constant timely communication!

Sales rep was very knowledgeable and… Sales rep was very knowledgeable and informative. Explained in detail exactly how the switch would operate along with the remote. Really cut to the chase, since I had been trying to make sense of the 75 page operators manual. Assured me that I could feel free to call back with any questions. As a first time novice homebuilder, it is reassuring to surround yourself with helpful people.

Damon was AWESOME! Damon was AWESOME!! He was friendly, patient, and extremely knowledgeable. He took time to educate us on the difference between an insert and a new build fireplace. He was super responsive and had no issues in getting in touch with him with any questions we had. Highly recommend especially if you’re blessed to work with Damon.