Joy P
GBWe were sent a defective fireplace We were sent a defective fireplace. They started out helping us by sending some parts. Then they referred us to Dimplex to solve the problem. Neither company has fixed it. We are stuck with a very expensive non-working fireplace. Don’t buy from these people. UPDATE - North Country Fire asked me for my order details so they could fix the problem. I sent the details immediately (3 days ago) and they have not reached out to me at all to rectify the problem. Still very unhappy with this company.
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GBNorth Country Fire had the vent cap I… North Country Fire had the vent cap I needed that I could not find anywhere else! The description and detailed drawing of the part ensured that I had the correct one. That was very helpful. Delivery was fast. North County Fire is awesome!
Craig Smith
GBDave and Tim are really good at their… Dave and Tim are really good at their job and I would recommend north country .
GEEVE
GBBest customer service I enjoyed dealing with this company. The phone calls I made were answered by caring staff and issues were resolved quickly. Geeve Assari
DAVID BAKER
GBKnowledgeable staff Knowledgeable staff, returned phone calls when requested, worked hard to find the correct fireplace for my needs and applied discounts where possible. My salesman “ Nick “ was fantastic…..