North Country Fire had the vent cap I… North Country Fire had the vent cap I needed that I could not find anywhere else! The description and detailed drawing of the part ensured that I had the correct one. That was very helpful. Delivery was fast. North County Fire is awesome!

Good products that are priced competitively Good products that are priced competitively, especially with additional discount. Patient and knowledgeable staff who can answer all questions regarding the potential product and installation challenges.

Damon was AWESOME! Damon was AWESOME!! He was friendly, patient, and extremely knowledgeable. He took time to educate us on the difference between an insert and a new build fireplace. He was super responsive and had no issues in getting in touch with him with any questions we had. Highly recommend especially if you’re blessed to work with Damon.

Unmatched Customer Service Damon was incredibly helpful. He talked me through popular models and gave a very detailed explanation of how this insert would function outdoors. He was super responsive with impeccable follow up. Unlike the local fireplace store that I went to prior to reaching out to Damon, Damon treated me like an informed customer and did not speak down to me in any way. Damon was 10/10 and I will definitely recommend North Country Fire to anyone! Another plus is how quickly this will arrive (3-5 business days!) and the price point. For this exact model at the local store I visited- this model was $2k over the price I paid (without the driftwood add on!) with a 6 week lead time. Free shipping and no tax is also an enormous selling point!

Dean is the man!!!! Dean is the man!!!!! Dean is patient, kind, and very supportive. He walked me through the instructions and manuals that are just not clear or even correct in placement of the add on components. Dean had me send photos of my Monessen Aria 36 along with photos of my instruction manual, after wading through several emails of photos he was able to walk me through the install. Dean is a wealth of knowledge and uses his past installation experience and common sense to help with problems. One of the best assets a company could have. Thanks Dean.