Amin
AEAmazing sales team ! 1. Knowledge of products 2. Your regular follow up
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GBNorth Country Fire had the vent cap I… North Country Fire had the vent cap I needed that I could not find anywhere else! The description and detailed drawing of the part ensured that I had the correct one. That was very helpful. Delivery was fast. North County Fire is awesome!
Tighe Hammam
GBDamon was AWESOME! Damon was AWESOME!! He was friendly, patient, and extremely knowledgeable. He took time to educate us on the difference between an insert and a new build fireplace. He was super responsive and had no issues in getting in touch with him with any questions we had. Highly recommend especially if you’re blessed to work with Damon.
MH
GBAlthough they couldn't supply the exact… Although they couldn't supply the exact spare part I needed, they were helpful and responsive. I haven't received the parts yet (only been 2 days).
Diane Huffines Hansen
GBWebsite ordering sucks Website ordering process needs improvement! I intended to order a Superior louvered fireplace but the default was radiant. I ordered the fan blower assembly and nothing cross checked me since a blower won’t work with the radiant model. I ended up keeping the radiant because of the freight cost to return it and just returned the fan blower motor. You lost a $300 sale and it cost me $21 to return it. This could easily be fixed in the ordering process and you would have a happy customer. Customer service was great otherwise.