Sales rep was very knowledgeable and… Sales rep was very knowledgeable and informative. Explained in detail exactly how the switch would operate along with the remote. Really cut to the chase, since I had been trying to make sense of the 75 page operators manual. Assured me that I could feel free to call back with any questions. As a first time novice homebuilder, it is reassuring to surround yourself with helpful people.

We were sent a defective fireplace We were sent a defective fireplace. They started out helping us by sending some parts. Then they referred us to Dimplex to solve the problem. Neither company has fixed it. We are stuck with a very expensive non-working fireplace. Don’t buy from these people. UPDATE - North Country Fire asked me for my order details so they could fix the problem. I sent the details immediately (3 days ago) and they have not reached out to me at all to rectify the problem. Still very unhappy with this company.

North Country Fire had the vent cap I… North Country Fire had the vent cap I needed that I could not find anywhere else! The description and detailed drawing of the part ensured that I had the correct one. That was very helpful. Delivery was fast. North County Fire is awesome!

Awesome Communication! I had lots of questions about direct vent fireplaces. Bevin answered all my questions and helped me make the right choice for fireplace and accessories based on my personal situation. Zero pressure and constant timely communication!

Amazing sales team ! 1. Knowledge of products 2. Your regular follow up