Good products that are priced competitively Good products that are priced competitively, especially with additional discount. Patient and knowledgeable staff who can answer all questions regarding the potential product and installation challenges.

North Country Fire had the vent cap I… North Country Fire had the vent cap I needed that I could not find anywhere else! The description and detailed drawing of the part ensured that I had the correct one. That was very helpful. Delivery was fast. North County Fire is awesome!

When I was Purchasing our Napoleon… When I was Purchasing our Napoleon LV/50 Fireplace. I realized its qualities with in. But ordering through North Country Fire. I had realized I could buy it anywhere, but through the process of installing it. I Realized the Support from Dean Allen Senior Technical Advisor. He was Extremely Helpful to not just myself but via my installer/ electrician and even the HVAC technician troubleshooting a problem with a faulty propane convertor valve. Dean Allen was So helpful From the beginning of the process all the Way until its Completion!!

I have been extremely impressed with… I have been extremely impressed with North Country Fire. From the very first contact with Nick to the follow up with Dave after delivery the service has been exceptional. Nick was extremely knowledgeable and helpful, answering all my questions. He followed up several times to make sure I had what I needed. The fireplace shipped and arrived on time in great condition.

Knowledgeable staff Knowledgeable staff, returned phone calls when requested, worked hard to find the correct fireplace for my needs and applied discounts where possible. My salesman “ Nick “ was fantastic…..