Dave and Tim are really good at their… Dave and Tim are really good at their job and I would recommend north country .

Sales rep was very knowledgeable and… Sales rep was very knowledgeable and informative. Explained in detail exactly how the switch would operate along with the remote. Really cut to the chase, since I had been trying to make sense of the 75 page operators manual. Assured me that I could feel free to call back with any questions. As a first time novice homebuilder, it is reassuring to surround yourself with helpful people.

Unmatched Customer Service Damon was incredibly helpful. He talked me through popular models and gave a very detailed explanation of how this insert would function outdoors. He was super responsive with impeccable follow up. Unlike the local fireplace store that I went to prior to reaching out to Damon, Damon treated me like an informed customer and did not speak down to me in any way. Damon was 10/10 and I will definitely recommend North Country Fire to anyone! Another plus is how quickly this will arrive (3-5 business days!) and the price point. For this exact model at the local store I visited- this model was $2k over the price I paid (without the driftwood add on!) with a 6 week lead time. Free shipping and no tax is also an enormous selling point!

Best customer service I enjoyed dealing with this company. The phone calls I made were answered by caring staff and issues were resolved quickly. Geeve Assari

When I was Purchasing our Napoleon… When I was Purchasing our Napoleon LV/50 Fireplace. I realized its qualities with in. But ordering through North Country Fire. I had realized I could buy it anywhere, but through the process of installing it. I Realized the Support from Dean Allen Senior Technical Advisor. He was Extremely Helpful to not just myself but via my installer/ electrician and even the HVAC technician troubleshooting a problem with a faulty propane convertor valve. Dean Allen was So helpful From the beginning of the process all the Way until its Completion!!