Terrible customer service So. Frustrated. Terrible customer service. Went to collections (unknown to me… I lowered my deliveries to “0” because I had an excess of water due to being delivered 7 bottles two deliveries in a row... ) Long story short… I’m paid up… I paid as soon ans it came to my anttention and they said my account won’t be unlocked for 10 days!!!!!!! Completely insane. Ya’ll realize water is a NECESSITY, right? No. Wait 10 days. Cool. There is zero rational reason why it should take 10 days to unlock an acct that has been paid up. Bet they won’t knock anything off my cooler rental for these 10 days.

The worst customer service ever The worst customer service ever! They put your account on hold when they can’t deliver your water. They change dates without telling you! Just canceled my account to have a peaceful life just not dealing with this company anymore!

THEY LIE The worst service company Ive ever delt with.They constantly lie about when their coming.

We broke a silicone gasket and couldn't… We broke a silicone gasket and couldn't find the piece anywhere. It took me a few times to get through to their Customer Service, but once I did I explained my issue and the guy said someone would contact me within 72hrs. They did return my call within the alloted time and my new part is on the way. I also contacted them by email before I got through to Customer Service. They emailed me back within 2 days.

Worst customer service in the world!! Worst customer service from the Greenville, SC office!! I spoke with their manager Michael today, and he was so rude and unprofessional that I'm still in shock! He canceled the delivery to our office because his delivery guy said it was too hard to get into our building and the water was heavy! Seriously, isn't that his job?!?! WTH I tired to explain another door to go into, but this idiot manager kept talking over me and then hung up on me. Great customer service, I will be leaving reviews everywhere to warn others.