There were little red bugs swimming in… There were little red bugs swimming in the bottle of water that was delivered. We drank some of the water before we noticed them! Also, little black things that looked like iron shavings or could've been the dead bodies of the red things was in the water. Had to argue to get the water taken off our bill. We canceled the service. AND the delivery before this one included a bottle with a crack in it. And a few months before that we got a bottle of water that smelled like mold. I definitely would think twice before using this service.

Worst customer service in the world!! Worst customer service from the Greenville, SC office!! I spoke with their manager Michael today, and he was so rude and unprofessional that I'm still in shock! He canceled the delivery to our office because his delivery guy said it was too hard to get into our building and the water was heavy! Seriously, isn't that his job?!?! WTH I tired to explain another door to go into, but this idiot manager kept talking over me and then hung up on me. Great customer service, I will be leaving reviews everywhere to warn others.

We broke a silicone gasket and couldn't… We broke a silicone gasket and couldn't find the piece anywhere. It took me a few times to get through to their Customer Service, but once I did I explained my issue and the guy said someone would contact me within 72hrs. They did return my call within the alloted time and my new part is on the way. I also contacted them by email before I got through to Customer Service. They emailed me back within 2 days.

Called to have a water bottle replaced… Called to have a water bottle replaced because it was leaking. They charged me $14 for delivery. I have 1-2 bottles leaking every time. The customer service agent Brandy argued with me saying that since I requested a replacement I would be charged a delivery fee. Guys, this is the customer service you get with this company. Stay away.

Terrible customer service So. Frustrated. Terrible customer service. Went to collections (unknown to me… I lowered my deliveries to “0” because I had an excess of water due to being delivered 7 bottles two deliveries in a row... ) Long story short… I’m paid up… I paid as soon ans it came to my anttention and they said my account won’t be unlocked for 10 days!!!!!!! Completely insane. Ya’ll realize water is a NECESSITY, right? No. Wait 10 days. Cool. There is zero rational reason why it should take 10 days to unlock an acct that has been paid up. Bet they won’t knock anything off my cooler rental for these 10 days.