LITERALLY THE WORST MOST DISHONEST… LITERALLY THE WORST MOST DISHONEST COMPANY EVER. CALLED TO CANCEL THE SERVICE AND SCHEDULED TWO DIFFERENT PICKUPS. THEY NEVER SHOWED UP FOR EITHER AND CONTINUED CHARGING ME FOR MONTHS AFTER. DO NOT TRUST THIS COMPANY.

THEY LIE The worst service company Ive ever delt with.They constantly lie about when their coming.

Called to have a water bottle replaced… Called to have a water bottle replaced because it was leaking. They charged me $14 for delivery. I have 1-2 bottles leaking every time. The customer service agent Brandy argued with me saying that since I requested a replacement I would be charged a delivery fee. Guys, this is the customer service you get with this company. Stay away.

We broke a silicone gasket and couldn't… We broke a silicone gasket and couldn't find the piece anywhere. It took me a few times to get through to their Customer Service, but once I did I explained my issue and the guy said someone would contact me within 72hrs. They did return my call within the alloted time and my new part is on the way. I also contacted them by email before I got through to Customer Service. They emailed me back within 2 days.

Primo Water Service?More like Primo Disappointment Service! Primo Water Service? More like Primo Disappointment Service! If you're looking for a company that specializes in making promises they can't keep, look no further. My delivery was supposed to arrive on Monday, but apparently, their idea of punctuality is as fluid as their water because it got postponed to Tuesday, then Wednesday, Thursday, and finally Friday. It's like they're playing a twisted game of delivery roulette with their customers' patience. And don't even get me started on their customer care. Sure, they'll guarantee you the world over the phone, but when it comes to actually delivering on those guarantees? Forget about it! It's like talking to a broken record, except the record isn't just repeating itself, it's actively ignoring your concerns. In short, if you enjoy endless waiting, broken promises, and being treated like your time doesn't matter, then by all means, sign up for Primo Water Service. But if you have an ounce of self-respect and value your sanity, steer clear of this circus of incompetence. Trust me, you'll thank yourself later.