Primo Water Service?More like Primo Disappointment Service! Primo Water Service? More like Primo Disappointment Service! If you're looking for a company that specializes in making promises they can't keep, look no further. My delivery was supposed to arrive on Monday, but apparently, their idea of punctuality is as fluid as their water because it got postponed to Tuesday, then Wednesday, Thursday, and finally Friday. It's like they're playing a twisted game of delivery roulette with their customers' patience. And don't even get me started on their customer care. Sure, they'll guarantee you the world over the phone, but when it comes to actually delivering on those guarantees? Forget about it! It's like talking to a broken record, except the record isn't just repeating itself, it's actively ignoring your concerns. In short, if you enjoy endless waiting, broken promises, and being treated like your time doesn't matter, then by all means, sign up for Primo Water Service. But if you have an ounce of self-respect and value your sanity, steer clear of this circus of incompetence. Trust me, you'll thank yourself later.

There were little red bugs swimming in… There were little red bugs swimming in the bottle of water that was delivered. We drank some of the water before we noticed them! Also, little black things that looked like iron shavings or could've been the dead bodies of the red things was in the water. Had to argue to get the water taken off our bill. We canceled the service. AND the delivery before this one included a bottle with a crack in it. And a few months before that we got a bottle of water that smelled like mold. I definitely would think twice before using this service.

I loved the initial service glass… I loved the initial service glass bottles great taste. Issue is when my second order was to arrive they canceled the order changed delivery date without notice. I was then told they would deliver on Monday. Monday came and was told it would be Friday. So I called and asked what's going on blah blah blah and was now told it will arrive Tuesday. In the mean time I bought a replacement PLASTIC bottle from Walmart different taste etc....I hope they get the rebate together or I'll have to find a new vendor.

One of the worst experiences of my… One of the worst experiences of my life. Took talking to 7, hell!, maybe 8!, people before this issue was resolved. The first person I spoke to transferred me to a recording that asked for details on my auto accident. All I wanted was an invoice about WATER!!!! 6 people told me I owed money when 2 weeks ago I was assured my account was paid in full. Absolutely maddening and I will never order water from this company again. AWFUL experience. HORRENDOUS!!!

Worst customer service in the world!! Worst customer service from the Greenville, SC office!! I spoke with their manager Michael today, and he was so rude and unprofessional that I'm still in shock! He canceled the delivery to our office because his delivery guy said it was too hard to get into our building and the water was heavy! Seriously, isn't that his job?!?! WTH I tired to explain another door to go into, but this idiot manager kept talking over me and then hung up on me. Great customer service, I will be leaving reviews everywhere to warn others.