How bad is their delivery system. They have delivered either the wrong amount of bottles or the wrong type of water every single time going on for months now.

It's a scam! Water Cooler arrived, however there should have been 2 x 10 ltr bottles of water included. There were none. I've been trying to contact them. Their emails get bounced back. There appears to be a mobile voicemail service on their official 0800 line. I've sent 3 messages via their support contact page and had no response at all. So basically it looks like a scam. Avoid at all costs.

Worst customer service in the world!! Worst customer service from the Greenville, SC office!! I spoke with their manager Michael today, and he was so rude and unprofessional that I'm still in shock! He canceled the delivery to our office because his delivery guy said it was too hard to get into our building and the water was heavy! Seriously, isn't that his job?!?! WTH I tired to explain another door to go into, but this idiot manager kept talking over me and then hung up on me. Great customer service, I will be leaving reviews everywhere to warn others.

The absolute worst!!! The absolute worst!!!! I never leave reviews but must here. Do not deliver or pick up empties on dates they say they will, and when you call, they just string you along and do nothing. Caused huge fights with my building and my husband. Finally cancelling! I cannot stress enough how much stress this company has caused me. Don’t do it!

DO NOT USE PRIMO WATER "***** DO NOT USE PRIMO WATER***** Its like a fraudulent company!!! Long story short, they attempt to charge you in any way possible!!! Customer service is absolutely not helpful; of course, they don't even apologize after noticing the mistake.