Worst customer service in the world!! Worst customer service from the Greenville, SC office!! I spoke with their manager Michael today, and he was so rude and unprofessional that I'm still in shock! He canceled the delivery to our office because his delivery guy said it was too hard to get into our building and the water was heavy! Seriously, isn't that his job?!?! WTH I tired to explain another door to go into, but this idiot manager kept talking over me and then hung up on me. Great customer service, I will be leaving reviews everywhere to warn others.

No parts available...ever! I have two (out of warranty) bottom loaders that started overflowing; I discussed the problem with a CSR and was informed that she was not familiar with my problem, but did send a couple of emails one of which directed me to a Primo video which was specific to my problem; the video specified if this inspection failed to locate a problem then further communications with Primo will be required. I made a subsequent call and was informed that apart from replacing parts of the infrastructure, e.g., door etc. that I would have to purchase another unit as they did not source or have an out-source avenue for replacement parts. I am incredulous that a (perhaps?) low dollar item will prompt me to discard these two units. This is the epitome of a most myopic company!

Called to have a water bottle replaced… Called to have a water bottle replaced because it was leaking. They charged me $14 for delivery. I have 1-2 bottles leaking every time. The customer service agent Brandy argued with me saying that since I requested a replacement I would be charged a delivery fee. Guys, this is the customer service you get with this company. Stay away.

LITERALLY THE WORST MOST DISHONEST… LITERALLY THE WORST MOST DISHONEST COMPANY EVER. CALLED TO CANCEL THE SERVICE AND SCHEDULED TWO DIFFERENT PICKUPS. THEY NEVER SHOWED UP FOR EITHER AND CONTINUED CHARGING ME FOR MONTHS AFTER. DO NOT TRUST THIS COMPANY.

DO NOT USE PRIMO WATER "***** DO NOT USE PRIMO WATER***** Its like a fraudulent company!!! Long story short, they attempt to charge you in any way possible!!! Customer service is absolutely not helpful; of course, they don't even apologize after noticing the mistake.