Don't shop here. Purchased furniture items on the website which don't actually exist. No one answers the phone when calling customer service and when I did get an email saying the items were no longer available they wouldn't refund my $1000 unless I sent a written request. The person on the phone hardly spoke English and was oviously outside of the country. They also demanded copies of my utility bills which I have no idea why an ecommerce company would need to see my utility bills after my credit card was already charged and funds deducted. Seems like a phony company to me. I hope my credit card company can refund me my $1000.

Similar to other sites I haven't bought anything from FlatFair, but they emailed me asking for a review. I saved a headboard to a wishlist and reviewed their bed collection extensively. I am very determined when I want to buy new furniture so I probably looked online and in a few local stores for a month before deciding. I found Flatfare's products and prices to be pretty similar to other sites, so I'd only consider buying a piece from them in the future if they had something uniquely sold here, or a really good deal.

Defective product, no customer service, no trust Do not trust this store. The reviews online are completely correct, and I regret going against my instinct. Product received was damaged and defective. Wood table leg edges were damaged. Paint was scratched off. Absolutely did not look like a new product! To top that off, no customer service response whatsoever. Claims that customer must refuse item at delivery. Simply horrible. Do not trust this store!

FlatFair is NOT an Honest Seller FlatFair will advertise one price on their website, and after you pay, they cancelled my order and re-billed me a higher price. They then tried to tell me I had to either pay a restocking fee to cancel the order. They didn't even try to help me. Any reputable other company would have stood behind the price they listed. Their customer service gives you 1000 excuses about their business practices, and offers no solutions. They even told me, "they no longer advertise nationally and are focusing on the local market". That's because you rip people off! I called my Credit Card Company and issues a stop payment on the order. Unbelievable.

Awesome I was hesitant to purchase from the site, because of all the bad reviews I read; however, I took a chance, because it was the lowest price, and I'm glad I did. I had no issues whatsoever with my purchase. The chairs were inexpensive, free shipping, and came within 1 week. The chairs were easy to put together, and super sturdy. Highly recommend this site.