They did not have the product. Just took my order and cancelled it. I don't understand how a company can advertise something, take your money, then tell you they don't have the product. Obviously this company is some sort of middle man, which in that case they are doing a poor job. Updated to 3 stars for good communication.

Very unprofessional "customer service" After calling all morning, someone finally answered the phone with "Hello?" I then confirmed with this person that I had called Flatfair and asked her to make a correction on my shipping address for an order that had not yet shipped, according to their website. I hope I get my order. I am not at all confident that I will. should have ordered with my local furniture store - with shipping it would have cost about the same. UPDATE - I was NOT contacted about a delivery appointment AND I'm still trying to get my zip code corrected. My order still shows "processing" after thirteen days and the zip code has not been changed.

Once prompted about shipment, item was immediately delivered. Great Prices. After a week, hadn't heard anything about shipment. Queried them as to when delivery would occur. Received a rapid reply and shipment arrived in 2 days. If I didn't feel compelled to prompt them about delivery in the first place, rating would have been 5 stars.

It's actually SOLID wood I was doing my online research for bunk beds. I had never heard of Flatfair and was a little skeptical. Turns out. It is everything advertised. Solid wood, solid construction, a very well built bed. Same quality bed that would cost at least double in a retail store. I amber happy with my purchase.

Returns I wish I had looked more closely at their return policy. The items cannot be returned if package is open, not in original packaging, etc and they charge a restocking fee. The item I purchased was a Christmas gift and was not what they specifically wanted. Now the gift can't be returned. Partly my fault for not checking the return policy but most companies have decent return policies especially for gifts. Won't shop here again.