Great customer service, exceptional prices on big name brand furniture. I ordered an Ashley Furniture sectional & dining table set from FlatFair. This was my first time ordering furniture online, sight-unseen and I was a bit nervous. Due to delay on the part of the manufacturer, my sofa was back-ordered for quite some time. Flat-fair customer service was wonderful, always very responsive and kept me updated with every new development. I am so happy that I decided to wait it out, my new sofa & table are perfect!

Come on... Well, first off I paid for my item, and a month later got notice they didn't have it. I am an understanding person, but was frustrated by that. Instead of woeing me, the representative Ester kept pushing back with frustration herself. Look, Im the customer. not you. Your responsibility is to KEEP my business, not push me away to NEVER use your business again. I am NEVER one to write bad reviews but this person is just BAD FOR BUSINESS.

They did not have the product. Just took my order and cancelled it. I don't understand how a company can advertise something, take your money, then tell you they don't have the product. Obviously this company is some sort of middle man, which in that case they are doing a poor job. Updated to 3 stars for good communication.

Non-existent customer service Order for table placed last week with request for assembly. No response thus far on the order. Several phone messages left with request for call back. Calls to customer service number posted on Flat fair website are not answered.

Defective product, no customer service, no trust Do not trust this store. The reviews online are completely correct, and I regret going against my instinct. Product received was damaged and defective. Wood table leg edges were damaged. Paint was scratched off. Absolutely did not look like a new product! To top that off, no customer service response whatsoever. Claims that customer must refuse item at delivery. Simply horrible. Do not trust this store!