If I could give ZERO stars I would If I could give zero stars I would. The couch was more like a bench with minimal fabric joined together with velcro and staples. The day it arrived we called to return it after putting it together and realizing it was NOT what we expected. We were asked repeatedly if we would take a $100 then $150 then $200 refund to keep the furniture. We declined and asked to proceed with the return. We have been getting the run around and stalling tactics in email communications again sending emails asking if we would take the discount to keep the furniture-again no. We were told we had to be within 30 days-we were within 10 days of ordering and same day as shipping. Then they told us they would send someone to pick it up April 1st only AFTER I send many photos to prove the packaging was secure and all materials were in tact. Then the date was April 4th. When I asked for the packing slip I was told I had to confirm there was a pallet there for pick up-no pallet was ever delivered with the original delivery. This all started on March 26th. For 7 days i've been trying to get them to return the terrible couch and get my money back. All I want is for this to be over. ABSOLUTE WORST! Update (4/8/24) In response to their response to my review-this is a false narrative. Also the shipping label that was sent was for a "Rotarty Cultivator" and supplied by an LLC that wasn't Hernest but carries the same address in Kent WA as Hernest-again BUYER BEWARE this is some shaddy business. I did receive my refund but ONLY after Almost 2 weeks, a phone call-where I was haggled then 20+ emails where again I was being haggled only until 1. provided their own return policy to them to reiterate meeting the parameters 2. took the first steps of legal action by starting a demand letter 3. threatened to contact BBB and 4. started to leave reviews of the experience to finally stop being hassled and get action. I will never buy from this company again.

Elegant, cozy and easy assembly Surprised my mom with this elegant fireplace TV stand. Easy to set up with different colors for the fire and entertainment lights. Cozy and warm atmosphere in our living area. Looks expensive but was a great deal. Very happy with the purchase.

Absolutely amazing company Absolutely amazing company! Amazing communication! Amazing customer service! Trustworthy! I have never had such a wonderful experience when purchasing furniture in the past. Hernest sells top quality furniture! My item had some missing pieces and as soon as I contacted them, they quickly sent out the correct pieces. Hilda was the sweet customer service representative that I was working with and she was so sweet and made every effort to make sure that I was happy! I highly recommend this company and I will definitely purchase from them again!

Don’t waste your money My mother bought a sofa sleeper online from this company for over $700. When it arrived, it was super hard to put together. Once it was assembled, it looked like something that came from a thrift store. It is so hard it is like sitting on a concrete bench. There is no liner in the storage box. I have reached out to get a refund a half a credit anything since we are past 30 days and I do not have the original box. I am getting confrontation. First impressions are the most important! I would never recommend buying from here.

Buying such a large piece of furniture… Buying such a large piece of furniture online made me nervous because I thought it wouldn't look as wonderful as the photographs. However, I'm glad I took the risk. My hopes were exceeded by this coffee table, which features an amazing wood grain pattern and adjustable lighting. A welcome surprise was the ample storage space provided by the pull-out drawers, which could accommodate all of my belongings. Thanks to the detailed directions, assembly was a breeze. Overall, the elegant style and superior finish of this coffee table have completely changed my living space. It's a statement piece rather than just furniture, which is why I'm in love with it. I'm overjoyed with my buy!