I recommend Order YT1000114470 Overall I’m very happy with my table and chair set. It is just what my apartment needed. And I’m happy with the company — they have great customer service. One downside is that I haven’t been able to fit all four chairs into the compartment, so I have one floating chair that I’m not sure what to do with. Also one of the latches broke off but it didn’t affect the functionality.

I had to wait two months for delivery… I had to wait two months for delivery of order YT1000112524. Assembly went well. Hardware packs were helpful. Assembly instructions could have benefited from larger illustrations… the only negative thing is the legs with wheels that bolt on are too long .. the sofa arms don’t reach the floor at the rear of the sofa, so it moves around when you make a movement to sit down!

Above Expectations I ordered a custom order sofa. The order was scheduled with an estimated 5 month delivery date. However, the item arrived in 2 months (less a missing storage drawer). The support team notified me of the missing part before the delivery. I must say that showed me a company that put their customers first. In addition, to receive the item early added another star to the review of Hernest! I was given the opportunity to receive a discount or wait the additional months for the drawer. I chose the latter. For this I rate them above expectations. PROS: Now let's talk about this beautiful piece of furniture: Unique, Quality Construction, & Contemporary Design! Love it! Superior Customer Service Team. The agent I dealt with was Hilda. My satisfaction was her utmost goal. CONS: Poor assembly manual, no detail information on # of nuts & screws and what to use where. Which was the cause of user damage durning the assembly. However, again the customer service team was able to resolve the issue of replacing the damaged part. Will continue to look to this company when replacing items in my home.

Absolutely amazing company Absolutely amazing company! Amazing communication! Amazing customer service! Trustworthy! I have never had such a wonderful experience when purchasing furniture in the past. Hernest sells top quality furniture! My item had some missing pieces and as soon as I contacted them, they quickly sent out the correct pieces. Hilda was the sweet customer service representative that I was working with and she was so sweet and made every effort to make sure that I was happy! I highly recommend this company and I will definitely purchase from them again!

Great Customer Service for my Issue We received an outdoor Deck Box as a wedding gift last Fall. It was purchased on Amazon and supplied by Hernest. I did not try to assemble it until this Spring (after the snow was gone) and when I opened the box, I realized it was missing the Hardware Kit (Screws, Hinges, Latch, etc...). I contacted the phone number listed and the support team was very friendly and helpful. Rather than wait several weeks for a replacement Hardware Kit to be sent, they offered to send a complete new replacement Deck Box. I had the new box in a few days and it assembled with no issues. The communication was excellent and I am completely satisfied with the product and company. Thank You for your help.