Fantastic customer service and quality product I recently purchased a makeup table from Hernest. There were a few damaged pieces and one missing piece in the box. When I contacted the company, they rectified the issue quickly and courteously. This is a company that obviously cares about its customers. This is hard to find these days. Once assembled, the makeup table exceeded my expectations. This is a quality product that I highly recommend.

If I could give ZERO stars I would If I could give zero stars I would. The couch was more like a bench with minimal fabric joined together with velcro and staples. The day it arrived we called to return it after putting it together and realizing it was NOT what we expected. We were asked repeatedly if we would take a $100 then $150 then $200 refund to keep the furniture. We declined and asked to proceed with the return. We have been getting the run around and stalling tactics in email communications again sending emails asking if we would take the discount to keep the furniture-again no. We were told we had to be within 30 days-we were within 10 days of ordering and same day as shipping. Then they told us they would send someone to pick it up April 1st only AFTER I send many photos to prove the packaging was secure and all materials were in tact. Then the date was April 4th. When I asked for the packing slip I was told I had to confirm there was a pallet there for pick up-no pallet was ever delivered with the original delivery. This all started on March 26th. For 7 days i've been trying to get them to return the terrible couch and get my money back. All I want is for this to be over. ABSOLUTE WORST! Update (4/8/24) In response to their response to my review-this is a false narrative. Also the shipping label that was sent was for a "Rotarty Cultivator" and supplied by an LLC that wasn't Hernest but carries the same address in Kent WA as Hernest-again BUYER BEWARE this is some shaddy business. I did receive my refund but ONLY after Almost 2 weeks, a phone call-where I was haggled then 20+ emails where again I was being haggled only until 1. provided their own return policy to them to reiterate meeting the parameters 2. took the first steps of legal action by starting a demand letter 3. threatened to contact BBB and 4. started to leave reviews of the experience to finally stop being hassled and get action. I will never buy from this company again.

OUTSTANDING Customer Service Ordered 4 dining chairs that more than met my expectations. Unfortunately they didn’t work with my table. I would like to thank Hilda, my customer service rep, who handled my order, the ensuing trucking issues, and the return process. She provided daily contact ensuring I was completely satisfied. I can attest to Hernest excellent customer service which is not often found today. Kudos to Hernest. I will continue to purchase from Hernest without hesitation.

Don’t waste your money My mother bought a sofa sleeper online from this company for over $700. When it arrived, it was super hard to put together. Once it was assembled, it looked like something that came from a thrift store. It is so hard it is like sitting on a concrete bench. There is no liner in the storage box. I have reached out to get a refund a half a credit anything since we are past 30 days and I do not have the original box. I am getting confrontation. First impressions are the most important! I would never recommend buying from here.

I had to wait two months for delivery… I had to wait two months for delivery of order YT1000112524. Assembly went well. Hardware packs were helpful. Assembly instructions could have benefited from larger illustrations… the only negative thing is the legs with wheels that bolt on are too long .. the sofa arms don’t reach the floor at the rear of the sofa, so it moves around when you make a movement to sit down!