Absolutely amazing company Absolutely amazing company! Amazing communication! Amazing customer service! Trustworthy! I have never had such a wonderful experience when purchasing furniture in the past. Hernest sells top quality furniture! My item had some missing pieces and as soon as I contacted them, they quickly sent out the correct pieces. Hilda was the sweet customer service representative that I was working with and she was so sweet and made every effort to make sure that I was happy! I highly recommend this company and I will definitely purchase from them again!

Coffee table purchase Bought a coffee table from hernest.com and the delivery was very fast. I love the coffee table because it goes well with my decor. Long story short i was able to reach out to their after sales customer service with the issue i had with the table and we were able to reach a good solution that worked for both parties.

Okay ordered a dresser n nightstand Okay ordered a dresser n nightstand. Dresser came in two boxes. Lots assembly nightstand never came Multiple times reached out to them. Said tracking but 16 weeks later never got it. Still fighting for refund.

They made it right UPDATE: After the company saw this review they reached out, provided me with a return shipping label and issued a full refund. The customer service team stayed in contact every couple of days until the return was received by their warehouse. They took a bad experience and turned it around. I will certainly purchase from them again based on this experience. We pre-ordered a really beautiful convertible couch from Hernest. It arrived ahead of schedule, and had great packaging. The problem is, as a bed it is incredibly uncomfortable and will have to be returned. I have tried contacting customer service several times via phone and also email. I cannot get in touch with anyone to figure out how to return the item. I would love to hear from someone about order number YT1000115356. Thank you!

This was our "house warming gift" from… This was our "house warming gift" from my parents. My husband and I purchased our first home. We wanted something for our living room tv area that didn't feel boring or basics. There was no damage to any of the pieces when it arrived. The fireplace looks fantastic and puts out a lot of heat. This feels luxury and custom. It really makes warms up the room and makes it feel welcoming. We have kids who love this as well. They enjoyed that the lights change colors and makes it feel more "cozy" for family movie night. Overall, it's stunning and we love it!