Buying such a large piece of furniture… Buying such a large piece of furniture online made me nervous because I thought it wouldn't look as wonderful as the photographs. However, I'm glad I took the risk. My hopes were exceeded by this coffee table, which features an amazing wood grain pattern and adjustable lighting. A welcome surprise was the ample storage space provided by the pull-out drawers, which could accommodate all of my belongings. Thanks to the detailed directions, assembly was a breeze. Overall, the elegant style and superior finish of this coffee table have completely changed my living space. It's a statement piece rather than just furniture, which is why I'm in love with it. I'm overjoyed with my buy!

Worse than Wal-Mart furniture Every piece is damaged, cracked, scraped, worn...multiple pieces missing. Terrible China customer service. Some pieces were drilled wrong, then filled with white putty, then partially drilled elsewhere. Drawer rails fall off as the screws are too small. All this after waiting 8 weeks. Save your money and buy something from craigslist

This was our "house warming gift" from… This was our "house warming gift" from my parents. My husband and I purchased our first home. We wanted something for our living room tv area that didn't feel boring or basics. There was no damage to any of the pieces when it arrived. The fireplace looks fantastic and puts out a lot of heat. This feels luxury and custom. It really makes warms up the room and makes it feel welcoming. We have kids who love this as well. They enjoyed that the lights change colors and makes it feel more "cozy" for family movie night. Overall, it's stunning and we love it!

Great Customer Service for my Issue We received an outdoor Deck Box as a wedding gift last Fall. It was purchased on Amazon and supplied by Hernest. I did not try to assemble it until this Spring (after the snow was gone) and when I opened the box, I realized it was missing the Hardware Kit (Screws, Hinges, Latch, etc...). I contacted the phone number listed and the support team was very friendly and helpful. Rather than wait several weeks for a replacement Hardware Kit to be sent, they offered to send a complete new replacement Deck Box. I had the new box in a few days and it assembled with no issues. The communication was excellent and I am completely satisfied with the product and company. Thank You for your help.

They made it right UPDATE: After the company saw this review they reached out, provided me with a return shipping label and issued a full refund. The customer service team stayed in contact every couple of days until the return was received by their warehouse. They took a bad experience and turned it around. I will certainly purchase from them again based on this experience. We pre-ordered a really beautiful convertible couch from Hernest. It arrived ahead of schedule, and had great packaging. The problem is, as a bed it is incredibly uncomfortable and will have to be returned. I have tried contacting customer service several times via phone and also email. I cannot get in touch with anyone to figure out how to return the item. I would love to hear from someone about order number YT1000115356. Thank you!