Great Customer Service for my Issue We received an outdoor Deck Box as a wedding gift last Fall. It was purchased on Amazon and supplied by Hernest. I did not try to assemble it until this Spring (after the snow was gone) and when I opened the box, I realized it was missing the Hardware Kit (Screws, Hinges, Latch, etc...). I contacted the phone number listed and the support team was very friendly and helpful. Rather than wait several weeks for a replacement Hardware Kit to be sent, they offered to send a complete new replacement Deck Box. I had the new box in a few days and it assembled with no issues. The communication was excellent and I am completely satisfied with the product and company. Thank You for your help.

I had to wait two months for delivery… I had to wait two months for delivery of order YT1000112524. Assembly went well. Hardware packs were helpful. Assembly instructions could have benefited from larger illustrations… the only negative thing is the legs with wheels that bolt on are too long .. the sofa arms don’t reach the floor at the rear of the sofa, so it moves around when you make a movement to sit down!

This was our "house warming gift" from… This was our "house warming gift" from my parents. My husband and I purchased our first home. We wanted something for our living room tv area that didn't feel boring or basics. There was no damage to any of the pieces when it arrived. The fireplace looks fantastic and puts out a lot of heat. This feels luxury and custom. It really makes warms up the room and makes it feel welcoming. We have kids who love this as well. They enjoyed that the lights change colors and makes it feel more "cozy" for family movie night. Overall, it's stunning and we love it!

Amazing Customer Experience I ordered a dresser, but unfortunately, it didn't work out for us since it was a pre-order, and I found another option that could be delivered faster. However, I want to highlight that the return process for the dresser was incredibly easy. Hilda, our customer service representative, was very responsive and provided one of the best return experiences I've had with furniture. Hernest has excellent customer service, and I will definitely purchase from them again.

Really love this vanity Omg I love this vanity soooo much! It's sturdy, gorgeous, and has tons of room. The LED light system is a cool feature, and I love that I can adjust the brightness. The white finish and gold handles are beautiful. The drawers are spacious and well-designed, perfect for organizing my makeup and hair supplies. It's become an essential part of my daily routine. Putting it together was easy with clear instructions. The customer service was exceptional, demonstrating both professional skills and a friendly attitude. This vanity exceeded my expectations!