Joan Bombard
GBOUTSTANDING Customer Service Ordered 4 dining chairs that more than met my expectations. Unfortunately they didn’t work with my table. I would like to thank Hilda, my customer service rep, who handled my order, the ensuing trucking issues, and the return process. She provided daily contact ensuring I was completely satisfied. I can attest to Hernest excellent customer service which is not often found today. Kudos to Hernest. I will continue to purchase from Hernest without hesitation.
Aney T
GBCoffee table purchase Bought a coffee table from hernest.com and the delivery was very fast. I love the coffee table because it goes well with my decor. Long story short i was able to reach out to their after sales customer service with the issue i had with the table and we were able to reach a good solution that worked for both parties.
Sophia
GBThis was our "house warming gift" from… This was our "house warming gift" from my parents. My husband and I purchased our first home. We wanted something for our living room tv area that didn't feel boring or basics. There was no damage to any of the pieces when it arrived. The fireplace looks fantastic and puts out a lot of heat. This feels luxury and custom. It really makes warms up the room and makes it feel welcoming. We have kids who love this as well. They enjoyed that the lights change colors and makes it feel more "cozy" for family movie night. Overall, it's stunning and we love it!
Mary Olson
GBOkay ordered a dresser n nightstand Okay ordered a dresser n nightstand. Dresser came in two boxes. Lots assembly nightstand never came Multiple times reached out to them. Said tracking but 16 weeks later never got it. Still fighting for refund.
Elisa Burnett
GBFantastic customer service and quality product I recently purchased a makeup table from Hernest. There were a few damaged pieces and one missing piece in the box. When I contacted the company, they rectified the issue quickly and courteously. This is a company that obviously cares about its customers. This is hard to find these days. Once assembled, the makeup table exceeded my expectations. This is a quality product that I highly recommend.