It's a cold rainy day & technician did… It's a cold rainy day & technician did show up for my freezer evaluation. Made a few phone calls & made recommendation for replacement. Thank you Sears. This has been a long journey for me especially hosting family & company but not enough food storage but I managed. Thank U.

Great service We have first American warranty for the past 5 or 6 years and have had problems with our microwave, dishwasher, air conditioner, dryer, and furnace. They fixed all of these. They also send people from sears home service and the are very experienced.

Great customer service!!! The dryer drum stopped turning and I was hoping our technician dispatched, was Scott (since I had previous great service with him and Sears Home Services). And, I was not disappointed. He found the broken belt and had it replaced in no time. He was used to the complicated removal of parts to get to replacing the belt. This comes with knowledge and experience. He also has a great personality and extortionary professionalism. He can fix anything!

Harold was very knowledgeable and… Harold was very knowledgeable and thorough. He diagnosed the ice maker dispenser problem correctly, ordered the right part and his repair was perfect. We are back in business for fixing Mama's drinks!! He made sure the water dispenser was operating correctly as well.

Never showed up for a requested repair… Never showed up for a requested repair appointment. Could not call a technician, all I got was a phone number for an automated message system. Appointment time was 8am-5pm!!! All day and no notifications to close in on a closer time of arrival... I tried 6 different numbers for this company, and they all redirected me to the same automatic message. No customer service! Changed contractor for my repair. Going with a company that cares enough to reach out and let me know whether they were coming or not!