Great customer service!!! The dryer drum stopped turning and I was hoping our technician dispatched, was Scott (since I had previous great service with him and Sears Home Services). And, I was not disappointed. He found the broken belt and had it replaced in no time. He was used to the complicated removal of parts to get to replacing the belt. This comes with knowledge and experience. He also has a great personality and extortionary professionalism. He can fix anything!

It's a cold rainy day & technician did… It's a cold rainy day & technician did show up for my freezer evaluation. Made a few phone calls & made recommendation for replacement. Thank you Sears. This has been a long journey for me especially hosting family & company but not enough food storage but I managed. Thank U.

Steve from Sears Appliance Repair was knowledgeable, thoughtful and patient. Steve from Sears Appliance Repair was knowledgeable, patient, and very friendly. He entertained questions about the microwave, how it works, and how to keep it running for another 20 years. I actually enjoyed my time with him because other technicians are bothered by customers who hang around, not Steve. If I ever need more help from your service I’d welcome for Steve to come back. You have a great technician and also a great person working for you

Sears Home Service $165 Diagnostic fee Scam! I scheduled an appointment to repair my GE Dryer in Hempstead, NY and explained the issue was the timer needs to be replaced. The Sears representative on the phone that the cost for the visit is $165, however, the charge will be applied towards the cost of the repair not including the part. The service order number is 42284870. On 4/3, the Sears tech showed up and confirmed the issue was the timer but stated the labor cost is always a minimum of $350 to $400 not including the part. The cost of the labor plus the part would then exceed or equal the cost of buying a new one. I explained to the tech that the Sears Customer representative never stated there is a minimum labor cost to repair equal to $350 to $400 not including the part, and if I was informed of this information, I would not have booked the appointment. Sears Home Services should credit the charge of $129.71 since they are withholding information on what the base labor charge is to customers which is critical to making a financial cost effective decision on whether to book an appointment that has a $165 fee. The tech spends less than 5 minutes at your home, before they tell you the excessive base labor charge of $350 to $400. Hence, they are making $165 for less than 5 minutes of work which is a scam if done in the aggregate and multiple homes are done in one day.

Difficult to cancel if you need to. Update: I was finally able to reach a live agent who said he would cancel and there would be no charge. I don’t yet have confirmation, but one can hope. The current rating is an average of my most recent experience (5 stars— Thank you, Pablo!) and the many, many prior attempts, reported earlier as follows: I want to give less than 1 star! It’s impossible to cancel the appointments. I’ve been trying for three days and have called 10 different numbers. I even spoke to a couple of people, who proceeded to pass me along to computer menus going nowhere. I truly regret that honest workmen (women?) will arrive and find no one available! Website efforts will only get error messages! Just awful! P.S. I continued to get notifications of upcoming appointments even after cancellation, so waited again to text with a “live agent,” who assured me that I can ignore these notifications. If all goes as promised, I will delete this review and trust that the problems are due mainly to website issues.