Good service - Problem with merchandise The purchase & shipping were fine. The product, a Matfer black steel frying pan, warped on the bottom after one use on my glass flat top range, rendering it useless. I followed all instructions for seasoning & cooking. I have written to Cooks Direct, just yesterday & haven't heard from them yet. If this resolved, I will rate them as 5 stars.

Shipping date unclear My order information didn't mention when it would be shipped so it wasn't clear when it would arrive from the manufacturer. I called Cook's Direct and they were able to tell me the date it was expected to ship from the manufacturer. Turns out the order arrived 1 week from the date I placed the order. It would be better for the ship date/estimated receipt to be clear on the order form. Otherwise, I am happy with my order and would order again.

Good communication Price was better than anywhere else. Had a few product issues that needed additional information and customer service was prompt with responding to emails. Updated shipping charges were resolved very quickly. Item shipped in half the time quoted. Will order from Cook's Direct again.

Easy ordering and great customer service Cook's Direct was recommended by a family member. Ordering was very easy. The item I ordered said it would ship within 2 business days. I ended up calling after 2 weeks and no notification of order shipping. I surprised to have the call answered by a live person who was able to help me quickly and responded by email by the following morning. My only mistake was in ordering the wrong size drinking glass. Keeping them anyway as I love the product and will be ordering the correct size soon.

Awesome! Cook'sDirect prices were the best along with their fast reasonably priced shipping. There was a mistake with my order (maybe because of busy holiday season?) and they sent me an incorrect item but were quick to respond and send out my correct item immediately. They sent me a prepaid return label for me to send back the incorrect item as well. I highly recommend shopping here and will definitely shop here again!