Pleasant and Easy Transaction I located a few ornaments that I had seen elsewhere at a higher price and purchased them from Oktoberfest Haus. The shipping was not quick but I was not expecting it to be so, for me, that was not an issue. I did use their very helpful online chat to get an estimate on the delivery date and it turned out to e the next day.;) I plan on making further purchases and have no reservations in recommending them to anyone.

Click, quick, and slick! Easy to find what I want, from final order submitted to arrival. All was completed quickly and arrived packaged well. Only misleading thing is "free shipping for orders bigger than $xx dollars" but it only applies to US orders, need to read in the small print on shipping rules to identify does not apply to Canadian orders. That's the reason for the one star loss, great customer service means 100% transparency which I don't feel was clear on this point.

Finally, costumes that fit and are comfortable!! After many years of trying various Oktoberfest costumes we finally found costumes that fit and are comfortable. Not perfect though as seams on the waistband of my boyfriends outfit were unraveling when he tried it on and my dress had a loop come apart but both are easy fixes. Happy German girl.

Great customer service. I ordered products and had a problem with delivery because USPS messed up delivery status. I called Oktoberfest Haus and they immediately fixed the problem by shipping and overnighting the products I ordered again which cost them money. They put customer service over profit, they truly care about the customer. Great customer service great pricing great company.

You can trust Oktoberfest I happened upon an Oktoberfest celebration in downtown Chicago and saw some very cute hats that I wanted to buy for our church Oktoberfest. It was easy to locate this company and they had the products I was looking for at an affordable price. Ordering was easy and the items were shipped right away.