great service and product I had to get a costume within the week and had to trust the estimated date of delivery. It came exactly on the estimated date. The Gretchen costume was surprisingly of good quality. I checked the sizing chart first and ordered one size larger than expected based on the chart. It was a perfect fit. Be sure to check your actual measurements, not the size you think you are (or want to be). Overall very satisfied with the order process and the product. I'll check this store out for my husband's costume next!

You can trust Oktoberfest I happened upon an Oktoberfest celebration in downtown Chicago and saw some very cute hats that I wanted to buy for our church Oktoberfest. It was easy to locate this company and they had the products I was looking for at an affordable price. Ordering was easy and the items were shipped right away.

Poor Customer service I ordered a costume from Oktoberfest Haus and when the order failed to arrive as stated on the tracking document I tried to call them. Unfortunately they don't care about their customers as they refuse to talk directly with you. They force you to have a computer chat. I wasted over 1/2 hour trying to get my delivery problem resolved and the chat person stopped communicating leaving me wait for over 15 minutes without a response. I work hard for my money and when an order does not arrive on time I expect a company to help resolve the issue. They simply don't care about their customers. My advice is WATCH OUT. Deal with a company at offers service after they take your money......

Cute, decent outfit! SUPER fast service, I think my order arrived 2-3 days after I placed my order! Outfit was just as described, sizing chart was helpful. If it could have arrived wrinkle free, it would have been absolutely perfect. I'll definitely look here if I ever need something else that they carry!

Finally, costumes that fit and are comfortable!! After many years of trying various Oktoberfest costumes we finally found costumes that fit and are comfortable. Not perfect though as seams on the waistband of my boyfriends outfit were unraveling when he tried it on and my dress had a loop come apart but both are easy fixes. Happy German girl.