Great customer service. I ordered products and had a problem with delivery because USPS messed up delivery status. I called Oktoberfest Haus and they immediately fixed the problem by shipping and overnighting the products I ordered again which cost them money. They put customer service over profit, they truly care about the customer. Great customer service great pricing great company.

Click, quick, and slick! Easy to find what I want, from final order submitted to arrival. All was completed quickly and arrived packaged well. Only misleading thing is "free shipping for orders bigger than $xx dollars" but it only applies to US orders, need to read in the small print on shipping rules to identify does not apply to Canadian orders. That's the reason for the one star loss, great customer service means 100% transparency which I don't feel was clear on this point.

great service and product I had to get a costume within the week and had to trust the estimated date of delivery. It came exactly on the estimated date. The Gretchen costume was surprisingly of good quality. I checked the sizing chart first and ordered one size larger than expected based on the chart. It was a perfect fit. Be sure to check your actual measurements, not the size you think you are (or want to be). Overall very satisfied with the order process and the product. I'll check this store out for my husband's costume next!

Cute, decent outfit! SUPER fast service, I think my order arrived 2-3 days after I placed my order! Outfit was just as described, sizing chart was helpful. If it could have arrived wrinkle free, it would have been absolutely perfect. I'll definitely look here if I ever need something else that they carry!

Pleasant and Easy Transaction I located a few ornaments that I had seen elsewhere at a higher price and purchased them from Oktoberfest Haus. The shipping was not quick but I was not expecting it to be so, for me, that was not an issue. I did use their very helpful online chat to get an estimate on the delivery date and it turned out to e the next day.;) I plan on making further purchases and have no reservations in recommending them to anyone.