Great products and quick turnaround! We ordered a week before our Oktoberfest party, and everything was shipped the next day, arriving the day after that. We were worried that our order wouldn't make it in time, but Oktoberfest Haus delivered! Really fun products and a big variety, which made our party that much more fun.

Click, quick, and slick! Easy to find what I want, from final order submitted to arrival. All was completed quickly and arrived packaged well. Only misleading thing is "free shipping for orders bigger than $xx dollars" but it only applies to US orders, need to read in the small print on shipping rules to identify does not apply to Canadian orders. That's the reason for the one star loss, great customer service means 100% transparency which I don't feel was clear on this point.

WHERE IS MY ORDER??? I placed an order 11 days ago. Their website said 5-7 days for shipping. I have not rec'd my item nor have I rec'd an email saying it's even been shipped. I have called their 1-877 number 43 times at all times of the day, no answer. I have left numerous messages, no return call. I have left numerous emails, no reply. They have $100+ of my money and I have NOTHING. BAD BAD BAD customer service.

great service and product I had to get a costume within the week and had to trust the estimated date of delivery. It came exactly on the estimated date. The Gretchen costume was surprisingly of good quality. I checked the sizing chart first and ordered one size larger than expected based on the chart. It was a perfect fit. Be sure to check your actual measurements, not the size you think you are (or want to be). Overall very satisfied with the order process and the product. I'll check this store out for my husband's costume next!

Oktoberfest hats Inexpensive items for part of costume. Men's hat ran large but no problems with construction, material, etc. of women's or men's hat. Shipping was prompt. Items arrived in good condition. Will probably order again for additional items next year.