Neetu Dhawan-Gray
GBExcellent service Hudson Reed staff were incredible. They were patient with all the queries and ordering was very simple. I appreciated their professionalism and knowledge and response time. I communicated via phone and email and found staff to be pheonmenal. They always knew the status of my order. I’d highly recommend Hudson Reed and would use their services should I need.
Brian
GBGreat product and service - FedEx is awful I bought two of the 1000W electric radiators for our living room. The first set were pretty badly damaged from shipping. Hudson Reed's customer service on this issue was great, though, and they sent me two replacement radiators pretty quickly with more padding on the packaging. One of them was still a bit dinged but otherwise they were fine. The products themselves work and look great! While I'm pleased with Hudson Reed's customer service in fixing this issue, it's annoying that we still need to get rid of a couple damaged (and really heavy) radiators. From looking at other reviews, it seems several North America customers have this same issue. I'd suggest HR drops FedEx as their carrier for these.
chris kelly
GBProblem solved quickly The experience was complicated in the respect that the company was supportive and did everything they could to make the experience work. Unfortunately Fed X damaged the radiator and Hudson Reed had to send a new one. I sent a note with pictures and the next day they sent me a new one. The project had to be slowed because of this minor part. They made it right as quickly as they could, thank you Curtis.
MARK EDWARDS
CAquick shipment quick shipment, great quality product, good communication, only tweak that might have helped was that if I had known the item was shipping not from USA but from Europe, then I would have used my Canadian (final) address and saved all the hassle and duties of shipping to my USA address, otherwise all good. I would order from Hudson Reed again anytime.
Dylan Smith
GBThe radiators were not delivered on… The radiators were not delivered on time, at least one was damaged, and parts were missing at the time of delivery.