SHIPPING ISSUES WITH QUICK FIX AND POSSITIVE RESULTS ALTHOUGH WE HAD SOME SHIPPING ISSUES HUDSON REED TOOK CARE OF THE SITUATION AND MADE IT RIGHT. MY EMAILS AND CORRESPONDENCE WERE ANSWERED FAST AND WITH CONCERN.

Above and Beyond We have never ordered or used any type of radiator to heat our home. Your customer service department is phenomenal! They walked us through every step with an explanation of why or why not made sure we had everything ordered and any contact numbers incase of an issue. Can not thank them enough

Great product and service - FedEx is awful I bought two of the 1000W electric radiators for our living room. The first set were pretty badly damaged from shipping. Hudson Reed's customer service on this issue was great, though, and they sent me two replacement radiators pretty quickly with more padding on the packaging. One of them was still a bit dinged but otherwise they were fine. The products themselves work and look great! While I'm pleased with Hudson Reed's customer service in fixing this issue, it's annoying that we still need to get rid of a couple damaged (and really heavy) radiators. From looking at other reviews, it seems several North America customers have this same issue. I'd suggest HR drops FedEx as their carrier for these.

Great customer service Great customer service. We had technical questions and those were addressed via phone call. Payment and shipping went smoothly, and the products arrived very well packaged and therefore undamaged and included all needed accessories.

The radiators were not delivered on… The radiators were not delivered on time, at least one was damaged, and parts were missing at the time of delivery.