I had bought a radiator from Hudson… I had bought a radiator from Hudson Reed about 20 years ago, it was a towel warmer with a ceramic coating. It began to corrode and needed to be replaced so I ordered what I thought was the exact same radiator. When the technician arrived to install it we found out that the valve sizes had been reduced from 3/4 inch to a 1/2 inch and the valves had restricted flow thus I was only able to heat the new radiator and none after in line. Spent and additional $2000 to figure out how to get the whole boiler system working to heat my house. I would suggest that in your advertisements that you list the specifications sizes for all connections and to also list the flow rates thru the radiator itself.

Damaged Product and Happily Replaced The product I received back in November was poorly packaged and the product was damaged. The team contacted me and replaced the product. It was such an easy process and I really appreciate how quickly the responses were through email. To be honest, they were chasing me down at times. I very much appreciate the team effort. Thank you for all the support!!!

It seems to do what it’s supposed… Product seems to do what it’s supposed to do. Looks great. And the responsiveness with inquiries was excellent. Product delivery updates were good to have and product came in a timely manner

Excellent service Hudson Reed staff were incredible. They were patient with all the queries and ordering was very simple. I appreciated their professionalism and knowledge and response time. I communicated via phone and email and found staff to be pheonmenal. They always knew the status of my order. I’d highly recommend Hudson Reed and would use their services should I need.

Problem solved quickly The experience was complicated in the respect that the company was supportive and did everything they could to make the experience work. Unfortunately Fed X damaged the radiator and Hudson Reed had to send a new one. I sent a note with pictures and the next day they sent me a new one. The project had to be slowed because of this minor part. They made it right as quickly as they could, thank you Curtis.