It seems to do what it’s supposed… Product seems to do what it’s supposed to do. Looks great. And the responsiveness with inquiries was excellent. Product delivery updates were good to have and product came in a timely manner

Great customer service Great customer service. We had technical questions and those were addressed via phone call. Payment and shipping went smoothly, and the products arrived very well packaged and therefore undamaged and included all needed accessories.

Summer is awesome Summer went out of her way to find a replacement part from a 10-year-old order and get it shipped to the US. Thank you, Summer for your resiliency and continuous follow-up.

Great product and service - FedEx is awful I bought two of the 1000W electric radiators for our living room. The first set were pretty badly damaged from shipping. Hudson Reed's customer service on this issue was great, though, and they sent me two replacement radiators pretty quickly with more padding on the packaging. One of them was still a bit dinged but otherwise they were fine. The products themselves work and look great! While I'm pleased with Hudson Reed's customer service in fixing this issue, it's annoying that we still need to get rid of a couple damaged (and really heavy) radiators. From looking at other reviews, it seems several North America customers have this same issue. I'd suggest HR drops FedEx as their carrier for these.

Good customer service Hello, I’m a Plumber, i purchased this heated towel bar from your company because the building prints specified it. A couple days after placing the order i found out the customer had changed their mind and told the contractor but not me. I sent a email to your customer support about needing to return this product and they were very helpful and explained what i needed to do. I should receive my refund soon. Thanks for your great customer service.