SHIPPING ISSUES WITH QUICK FIX AND POSSITIVE RESULTS ALTHOUGH WE HAD SOME SHIPPING ISSUES HUDSON REED TOOK CARE OF THE SITUATION AND MADE IT RIGHT. MY EMAILS AND CORRESPONDENCE WERE ANSWERED FAST AND WITH CONCERN.

Damaged Product and Happily Replaced The product I received back in November was poorly packaged and the product was damaged. The team contacted me and replaced the product. It was such an easy process and I really appreciate how quickly the responses were through email. To be honest, they were chasing me down at times. I very much appreciate the team effort. Thank you for all the support!!!

Summer is awesome Summer went out of her way to find a replacement part from a 10-year-old order and get it shipped to the US. Thank you, Summer for your resiliency and continuous follow-up.

I had bought a radiator from Hudson… I had bought a radiator from Hudson Reed about 20 years ago, it was a towel warmer with a ceramic coating. It began to corrode and needed to be replaced so I ordered what I thought was the exact same radiator. When the technician arrived to install it we found out that the valve sizes had been reduced from 3/4 inch to a 1/2 inch and the valves had restricted flow thus I was only able to heat the new radiator and none after in line. Spent and additional $2000 to figure out how to get the whole boiler system working to heat my house. I would suggest that in your advertisements that you list the specifications sizes for all connections and to also list the flow rates thru the radiator itself.

The radiators were not delivered on… The radiators were not delivered on time, at least one was damaged, and parts were missing at the time of delivery.