Bear Butt is always efficient Bear Butt is always efficient and customer service is great. I've gotten a replacement without issue and they're quick to respond with any questions. Most of all, their products rock and their prices are better than the competitors of equal quality.

My hammocks arrived quickly and the… My hammocks arrived quickly and the quality is great! I have not been able to try them yet, since the weather has been soon cold.

Lack of Action and Communication I ordered a hammock and straps. The straps arrived without a problem. The hammock did not. After multiple attempts at contacting BearButt I finally received an email saying it was lost by their deliver provider and they would follow up shortly. It’s been a week, I’ve reached out and still no response. Hugely disappointing when a product ordered at the end of November can be here by Christmas!

Recieved the wrong Hammock Recieved the wrong Hammock. Took a little bit to get ahold of someone for help to get the correct one figured out. But Besr Butt made things right. They apologized for me slipping through the cracks. Let me keep the other hammock as well. Great service

Good stuff I've bought 2 double wide hammocks, 2 rainflys and a bug net as well as suspension straps from Bear Butt. Everything arrived quickly and is of good quality. I only wish they had a wider variety of items, such as larger rectangular rainflys.