Great customer service so far! So far the customer service sales team have been very responsive and helpful in assuring me that the trench coat I ordered will be made to the measurements I provided. Adam was particularly comforting in his prompt responses to my questions and concerns. I look forward to receiving a shipping notice and also to receiving the coat!

Prompt customer service Prompt customer service when dealing with an exchange (the size guide was confusing). Regardless, very friendly experience and it felt like they kept the customer in mind. Thanks Jacob and Ethan!

Better than I thought Not gonna lie, I was skeptical about this website but I took a chance and can honestly say I’m a proud customer. My jacket is exactly as advertised and the fit is perfect. High quality for sure. The shipping took about a month and the customer service replies in automated emails but it worked out

I want people to know what a wonderful… I want people to know what a wonderful company JacketHub is. I was concerned about my item’s delivery date and reached out through email to the website. Within 45 minutes I had been reassured via email from Ethan Bruce. I was delighted to know that my concerns mattered. It honestly felt like a blast from the past, when people were polite and considerate of others. JacketHub ROCKS!

Item NOT as pictured. The jacket I ordered was Jackson Foley’s letterman’s jacket. The Lion looked like an eagles beak. It was awful! Also, the sleeves were pleather, not leather, as advertised. The address they show is in California, but they are really overseas. SCAM.