I I purchased a Hue Drum from their company at: CONGOS Customer service: 18030 150th Rd Springfield Gardens, NY 11413. I attempted to make contact with the company for MONTHS to return the drum and I purchased a Hue Drum from their company at: CONGOS Customer service: 18030 150th Rd Springfield Gardens, NY 11413. I attempted to make contact with the company for MONTHS to return the drum and never received a response! BBB next.

Do not order from this company Do not order from this company. The website lies about shipping times (when it will be shipped and how long it takes to be shipped). After waiting two weeks I asked to cancel the order and refuse. I threatened to initiate a charge back through my credit card and was promptly sent a shipping confirmation that is coming from China and shows no movement. Avoid this company at all costs.

Never again Ordered last year and was very happy with purchase. Great communication. Great value. Came back for another drum, received confirmation of order, CC charged. After 10 days (was told would receive in 2-10 business days) asked for shipping confirmation. So far have been ignored 3 times via email, 3 times contacting through site, 3 times in FB messenger and chat feature on site does not load.

Overcharged Shipping for Delays I paid for express shipping that would deliver my package within 4-7. It took 1 month and 3 weeks to arrive and during which I bought another one locally because I needed it within the time frame. I do not expect excuses about Covid delays anymore. They should not charge Express Shipping if they cannot guarantee on time delivery during this time.

Unpleasant and unorganized process - not worth it for the sound either A couple of weeks after ordering the drum, I was told that the color I requested wasn't in stock. I chose a new color. I was then sent the drum without the mallots or a strap for the bag. I was finally sent the mallots but I am still waiting for the strap. I originally placed the order around the beginning of July. This whole experience has been very unpleasant. The sound of the drum isn't even phenomenal. This experience was not worth it.