Annoyed! I've been a customer for about five years. Up until late last year having a signal issue was never much of a problem. I could understand during a heavy rain storm, or snow build-up on the dish, where there would be an interruption. Now it's almost daily that the darn signal saver pops-up. Incredibly annoying. Programming is interrupted. Recordings are incomplete. I had someone come out to check the dish. It was slightly realigned. Two days later the signal saver was again on a roll. I made another appointment to see if there might be something wrong with our equipment. Rep was to be here between noon-4pm. I received a call two days prior to appt day to confirm. Thought all was well. Twenty minutes before the close of the four-hour window I got a call that no one was coming due to the appointment not being scheduled! REALLY!! This company just can't get it together. Doesn't really matter if you try and call customer service because you get put on hold with that annoying music and bird talking and then you're told wait time will be like 30 minutes or more. Again, REALLY! I'd like a clear answer as to why there are continual satellite issues. Guess it's time to cancel. Should have done it sooner. BTW, don't send me that stock reply about reaching out and you're so sorry, blah, blah, blah. By now it should be obvious to you that what you're doing isn't working or there wouldn't be so many dissatisfied customers.

BEWARE Ordered Direct TV from ATT store Ordered Direct TV from ATT store, CHOICE package. It was promoted as $80.Within 15 min I received a bill that included 13.98 for sports package. The bill was for $120 due in 10 days and we havent even set up yet!!! We DO NOT do sports. I told the sales person and in front of store manager. They NEVER mentioned getting sports was included in the promotion and you cannot opt out. I have been on chat, no help. Consumers beware!!!!!!! ATT and Direct TV are deceptive and misleading.

My worst experience this year. I tried to migrate from satellite to streaming. They dropped my call three times. Then they required me to fill out a questionnaire to get their service, and to unfreeze all three of my credit reports. Then they lost my questionnaire and I had to do it over. After that they couldn't "get their system to work." They "escalated" my call to someone else, who has failed to call back. It's hard to imagine worse service.

beware direct tv are snakes they will… beware direct tv are snakes they will charge your account even if your getting a 13 day free trial they lied to me they took out $145.98 out of my account same day i signed up beware i went back to FUGO TV honest great customer service.

DirecTv representatives are scammers I called 1-800-531-5000 wanting to get tv & at&t internet. After taking my home address and other information, the DirecTv Rep gave me a quote of $176.99 a mo. for just the Ultimate tv package. At the same time, I was looking at the DirecTv website which quotes $114.99 a mo. for the same package. This made me feel like DirecTv representatives are scammers.