35 minutes on phone to get 35 minutes on phone to get. service tech. Maui who was the person in the tech dept. is a dolt (idiot) but amazingly hes like most every other rep from Directv. the company is a chit show. ive been with them since you had to PAY to get it installed, 1998ish.

What a scam and nothing but lies in the… What a scam and nothing but lies in the customer service department. My bill was $89 and went up every 2 months. I was told before I dinged up for DirectTV that my price will stay the same till my 2 year contract comes. Not even then my bill was going up. Never again with this craziness company. You can get YouTube TV with more channels and sports channels so much cheaper with no contract. Your bill will never go up. I highly recommend everyone get or do research. I’m not please or happy with DirectTV. Good buy dark gloomy DirectTV and hello YouTube TV.

Con artists I sent my equipment back and canceled the service because I did not have the internet speed to support it. I used the label they supplied in the box. Over a month later they charge my account for the equipment. I spoke with a manager who would not refund my money. These people are con artists. Stay away.

Mind your cancellation date! I just found out that DTV will continue to charge you for their service until the end of their billing cycle, even if you cancel your service way before the end of the cycle. They won't give you prorated credit over that time period. You have to cancel on the day their billing cycle ends or you pay for services that you don't use. This is pretty sad.

Inappropriate customer service rep I went to cancel my service, and told the representative it was due to it being an unnecessary expense at this time. I never had problems with my service. He then proceeded to ask me what I was going to do for entertainment and who used the account. I said we didn’t use it much. After a pause, he came back and said, “well someone has been watching ESPN” and then asked if it was my husband or boyfriend. This felt so invasive and inappropriate…it is none of his business, I already told him multiple times why I was canceling, and that a lower price wouldn’t matter. He crossed a line, inquiring into my personal life. I didn’t answer and just asked him to cancel the account. This is not the way to retain customers. When I eventually get cable again, it will not be with directtv.