Still Waiting Preordered a book back in May that released August 4th. No notification of a card error until I happened to check my order status on the 3rd of August only to find out my book still hadn't shipped due to said card error. Never would have known this unless I checked it myself. No error email or anything. Updated card info and have been checking tracking since the book shipped, tracking stopped updating 5 days ago and has come to a stand-still and customer service won't answer my email. Not impressed with their online ordering process. I will preorder from Barnes and Noble next time.

Destin Florida clerk CC FRAUD! One of the clerks at the Destin Florida store in the Commons was playing on her phone while she was ordering a book to be sent to my house. Little did I know she must have been copying my credit card info into her phone because that same day I had hundreds of dollars worth of fraudulent charges on that same card. I’ve emailed their feedback center and I’m going back today. The clerk needs to be fired and should not be able to access customers credit card info at future employers. I am also considering pressing charges.

very slow shipping and hardly any updates…. I ordered 3 books as they had a great buy two get one sale on the 26th of November. I did receive one book fairly quickly and was quite pleased! As for the rest of my order, I waited about 2-3 weeks for any sort of update before I sent an email inquiring about the status. After a few days, my reply was that they can’t tell me how long my order would take or if they’d have to refund me all together. Now, December 27th, book #2 has been shipping for a little over a week and I can’t check the shipping status because the tracking ID doesn’t work. Two days ago I got my first update about book #3; after a month, they have finally ordered my last book from the distributor and will update me when they receive more information. The price is reasonable, even when they aren’t on sale, but shipping can take quite some time with nearly 0 updates.

Professional, kind and intelligent Wonderful store with fantastic employees and baristas. I love the Eau Claire BAM because they always have the books I am searching for either in stock or they are shipped to my door in a few days. Extremely professional, kind, intelligent staff and a very clean bookstore.

Next time it's Amazon again... I chose to order directly from Books-A-Million instead of Amazon - BIG mistake! I should have read the reviews for BAM before ordering... According to tracking info, the order has been at the shipping facility for 4 days without having being moved! It has been a week so far since order has been placed, and no significant updates. Amazon keeps you in the loop, often offers no shipping/handling cost, and delivers in no time! That's why independent retailers go out of business: insufficient service and lack of communication.