A featured book signing A featured book signing, with conservative talk show host Dan Bongino, was held at the Oplika Alabama location was a complete disaster today. Myself and several hundred other patrons drove an hour or more only to find out they were out of books! How in the hell do you advertise for weeks the book signing and run out of books? I’m sure Mr. Bongino was unaware of the problem. Management went out of their way to tell folks you had to “pre-order” once we arrived or we were out of luck. I personally noticed people walking out with 4 or five autographed books ahead of me…if they knew ahead because of the crowd why didn’t they limit the number of books so everyone that showed up could be accommodated? My last trip to Books-A-Million, this is why Amazon is the better option!

Professional, kind and intelligent Wonderful store with fantastic employees and baristas. I love the Eau Claire BAM because they always have the books I am searching for either in stock or they are shipped to my door in a few days. Extremely professional, kind, intelligent staff and a very clean bookstore.

Viera Location I've found that people who work in bookstores LOVE working in bookstores. Not today. Not this location.

Worst customer service Worse customer service. Received a very damaged book. I won't get a replacement until they receive the damaged book. I didn't want to wait 2 weeks for a book I pre-ordered. So I asked for a partial refund. I sent pictures of the damage. How Long does it take to get a refund? No communication. Makes me not order from them anymore. And they're shipping takes forever.

Never received order I ordered books for my daughter birthday and never received they are a scam under cavalets it’s all a scam they will take you money and send you an invoice and no parcels do not buy from them. Also I received bogus tracking information as well