Terrible customer service by owner, Chris I purchased a 10x12 pergola with assembly after confirming with the owner, Chris that assembly would occur at the same time as delivery. 3 weeks later the delivery co informed me they only provide curbside delivery and they were not the assembly company. Chris then told me a different company would call me in 5 to 7 days to schedule assembly. The wrong item arrived. I wanted to cancel the entire purchase based on the owner Chris' lie about assembly, poor customer service on the phone and delay to return my calls. Chris told me I would be charged shipping and restocking fees if I just cancel the order. He did not apoligize or acknowledge the fact that he lied to me and that they delivered the wrong item. He talked over me several times. When I asked to speak to a manager or someone over him he said he was the boss and the owner.

If the prices and promises seem too good to be true, they are. Be ready to wait. I placed an order over 3 weeks ago, and only received 2 notifications. The first was that my card would be charged, and the second a week later was that the item was "to be shipped". Two weeks later, and it still says to be shipped. I have tried numerous times to call and email Vivedecor, and I haven't received any return emails or phone calls. This business is very unprofessional. How many other businesses don't answer their phone during business hours? Oh wait, it gets better. The answering service sounds like a poorly recorded home answering machine message. ]

F with Better Business Bureau; TERRIBLE, FRAUDULENT Don't be a sucker like me. Do you research and don't buy from here. They played switcheroo with me, delivered to a non existent address, claimed I received it, then are demanding my money or threatening to ruin my credit. Credit card company doing nothing to protect me. Trust me...pay the 15% more for the goods. Your sanity is worth it. Disgusting that this is what America has come to. Shame on you Vive Decor.

Scam company! This is a rip off company! I placed an order on Friday, at 5:47pm and sent a email and follow up call to cancel the order at 5:57pm on the same day!! Then today ( Monday--first work day of the week) I called and spoke with Chris telling him to cancel the order. He told me he have to call me back and I never heard from him after several additional calls and emails yet, the company charged my credit card this morning!! Rip off scam company that just wants to exploded people! Never do business with this company!!!

HORRIBLE!!! HORRIBLE. I ordered online a washer machine from ViveDecor. They said it would be delivered between 10-15 days. After 15 days, I was concerned about my delivery. I paid over 1k and still had no details concrete details of where it was, so I called vive. I spoke to the receptionist who was completely unprofessional and SCREAMED at me and hung up the phone when I asked to speak to a manager. After many calls, come to find out, the distributor had closed for 1 week and Vive failed to notify me of the change. Worst part is that I paid for white glove service since I'm a single woman and would not be able to get the machine in myself. When the delivery finally came, the driver refused to deliver it inside! I ended up having to send it back and have it redelivered the next day and had to pay $100 to have two guys help me bring it in!! Vive did not reimburse me. DON'T WASTE YOUR $$$ ON A HORRIBLE COMPANY!!