Terrible customer service by owner, Chris I purchased a 10x12 pergola with assembly after confirming with the owner, Chris that assembly would occur at the same time as delivery. 3 weeks later the delivery co informed me they only provide curbside delivery and they were not the assembly company. Chris then told me a different company would call me in 5 to 7 days to schedule assembly. The wrong item arrived. I wanted to cancel the entire purchase based on the owner Chris' lie about assembly, poor customer service on the phone and delay to return my calls. Chris told me I would be charged shipping and restocking fees if I just cancel the order. He did not apoligize or acknowledge the fact that he lied to me and that they delivered the wrong item. He talked over me several times. When I asked to speak to a manager or someone over him he said he was the boss and the owner.

Lowest Prices On the Web. I was shipping for a new electric fireplace and located ViveDecor because they offered the lowest price on the internet. I placed my order over the phone with a lady named Nicole who was very very helpful in taking my order and in answering my questions. I placed my order for my Classic Flame Fireplace and I received it in just 5 business days. Everything was quick and easy. The best part was the price. ViveDecor was 200 dollars cheaper than any and all competition. Thanks Vive.

SCAMMERS If you read all the positive reviews you'll notice a pattern under which all of them are written. It's so obvious that they are fake. I bought a coffee table from this web site, and it arrived broken. Wasted 4 months trying to get a hold of them, without any success. I just hope somebody gets them good for all the people they've scammed so far.

Scam Company It took me months to receive an air conditioner i ordered, only to get the wrong one that wouldn't work. It took 8 months to settle the situation. I called them for weeks every day, emailed, contacted them through the website, with absolutely no response. When I went through my bank, they finally responded, and swore to send me a return label via email immediately. It didn't happen. So I had to go through my bank again to get a refund because despite all of my efforts to return their product, they were not willing to do ANYTHING. I would advise to avoid this company at all costs.

FALSE ADVERTISEMENT! This company advertises (still, as of today) a 148 piece set of magnets (G8108 Guidecraft Magneatos Jumbo Master Builder - 148 Pieces) for $69.99. They did not contact me for 7 days as to the status of my order. I called to inquire about the order and spoke with someone who is obviously running things out of his house -- and, conveniently, his manager is 'out of town'. He told me that the manufacturer has 'changed their pricing this year' and 'no longer offers a 148 piece set' -- proceeded to tell me he could order me a 100 piece set and an additional 30 or 60 piece set AND CHARGE ME THE DIFFERENCE!! I said 'you sold me a product with 148 pieces and now it somehow my fault that you are unaware of what you can order from your vendor?!?!' I made a suggestion that they send me the 100 piece and 60 piece sets at no additional charge. He said it would be a difference of about $50!!! This is a crock and I have never heard of a company being so underhanded, not to mention unwilling to communicate with their customers! AVOID THIS COMPANY AT ALL COSTS!!!!!!!!!!!!!