I went into your store on Ingram Street… I went into your store on Ingram Street in the centre of Glasgow. I was threatened by a member of staff who behaved in a disgusting manner. He glared at me, trying to intimidate me and generally behaving in a threatening nasty manner. When I took my purchase to the till he raged and fumed as he put my purchase in the bag then thrust the bag at me in a threatening and angry manner. I tried to show him I was not intimidated by him or his terrible behaviour. I have been in the shop since then and he follows me around the store trying to get other members of staff to behave in an angry and threatening manner. I find it unbelievable that such an individual works in your store. Awful customer service bordering on bullying the customer. The worst service I have ever experienced. i will not be buying anymore Hugo Boss merchandise. Disgusting customer service.

Horrible experience Horrible experience with online shop. Live chat is totally useless, customer service just keeps on ignoring me, either you get a generic reply to wait or no reply at all. They received my returned order a month ago, still no refund, no reply. The reason for return - poor fabric quality. Will not shop there anymore.

Cheap Material on their sport range Cheap Material on their sport range. Tracksuit and tops get bobbles within a few days of use. Especially the pocket linings. Horrible quality. Good design. RRP around £100 for the bottoms not worth £40. The quality is far worse than I thought and these were purchased from their direct store. Their jumpers hold up well but if you compare their materials to Nike, Nike should be selling their clothes for hundreds..

Good morning! Good morning! I bought BOSS Green - a sports suit and sport shoes. I'm excited, they are the most comfortable and quality products I ever had! But the shoelaces open all the time and it is very depressing. I asked for help in the store where I bought shoes - Hugo Boss, Riga, Terbatas street, but they offer just to accept that some products have quality issues. Will you help me? Dear Karlis, thank you, the laces will be sent out today by DHL Express, AWB number 5462017761. I also wish you a good and successful week. With best regards Tanja Tanja Doran Senior Manager Client Services

Westfield Hugo Boss Store: Poor customer service Westfield Hugo Boss Store, arrogant staff member. Went to return a sales item after the due day. Customer services said it was fine and you can get credit for it. But Westfield one staff member disagreed with customer service. We cannot accept this, we need a email from customer service really? This is how this arrogant staff member treats customers, offering no alternatives. Well we checked with customer services and no email is required so he lied. Wow the money you spend and this is how they treat you. I must say when we rang customer services, they are exceptional but the staff member at Westfield Hugo boss store, totally arrogant.