Your Paris museum pass and metro pass made our much too short stay a great experience By using the Paris museum pass, we did not have to wait in lines at any of the must see museums. This was especially helpful at the louvre where the line was a half mile long and it was raining cats and dogs. It also ensured that we visited some museums that we might have skipped. The Metro pass was a godsend for getting around the heart of Paris. We received our documents within days of our order. We recommended these documents to Rick Steve's tourist followers.

Worst Online Experience I bought Paris Museum Passes and two other items totaling $310 from the City Case on September 13th for a trip to Paris on November 8th. Two days before my trip, the company sent me an email letting me know that the items I had purchased would not be delivered on time. I requested a cancellation of the order and the company agreed to refund my money. This happened on November 6th, and my money has not been refunded to this day. This has been the worst experience I have ever had with an online company. I wouldn't recommend this site to anybody. After waiting for three weeks for my money to get reimbursed to no avail, I had to open a claim through the credit card company used to purchase passes from The City Case. Credit card company is conducting an investigation to attempt to recover my money. This company is a scam.

Too many excuses I ordered Paris museum passes in mid-August for a trip in late September. After numerous email requests by me and numerous excuses by The City Case, I finally received the passes a day before my departure. The City Case said they would refund part of the purchase price for the inconvenience I experienced, but that never happened.

Please DO NOT buy your Paris museum… Please DO NOT buy your Paris museum passes from this company. You will save yourself a lot of stress. They asked for money up front and dialed to deliver, leaving us with no passes once in Paris. They emailed us and said they would refund our money and now all of the sudden their support email isn’t working? So they basically stole our money. SHAME ON YOU! Karma is a b**ch. I will be filing a complaint with Consumer Affairs and I highly suggest that everyone follow suit. And FYI, since my trip has already ended, if you really need museum passes, your best bet is to buy them in Paris with the actual Paris Tourist/Visitor company, it’s regulated,it’s official and CHEAPER. Hotel Ville was one of them in Paris city Center.

Partly successful A month before our departure date, I ordered Oyster cards (for London public transport) from The City Case. Their email said I should expect the cards by April 11. When the cards had not arrived, I received another email, saying they would arrive by FedEx on April 18, which they did. They were not exactly the cards I had ordered (lesser value), but the company said they would post a refund to my credit card, which had not happened last time I looked. I appreciate the fact that they sent the cards on time. I guess I am partly satisfied.