The City Case stole our money and delivered nothing We bought passes from this company with the idea of visiting Paris. Unfortunately, our daughter who has a disability, could not travel for the dates we were planning. We asked the company for a refund. Matt, if this even is a real person, replied to us immediately that they will cancel the order and issue a refund. A month has passed and no refund has been issued yet. I contacted them 5 times since, just to get the same email response, we are working on the refund. This appears to be a fraudulent company. We are trying to resolve our case through Paypal right now as this is how we paid. We received no passes nor a refund. If this is not a theft and fraud, I don't know what is.

The Paris pass is excellent value from … The Paris pass is excellent value from a money & time perspective (lets you use a fast-track line in many locations). I wish I bought it earlier so I could have it mailed to me instead of picking it up at a Paris location. The convenience would have been worth the premium City Case charged when compared to the local Paris tourism office that sold the pass (which I had to go to). So four stars for City Case but it would could have been five stars.

We ordered 2 Paris passes about one … We like to follow our early comment. Since DHL failed to deliver the passes in time, the city case dispatched the passes to our Paris hotel so the incident does not affect our vacation. Even further, the company offered a full refund to achieve the highest service qualify and maximum customer satisfaction. We are happy with the service and will use the in the future vacations. They earned our trust.

Poor Service Order 2 tickets 2 months in advance. Trip was at end of January. Allow enough time. Kept being tell by customer service (think I was talking to the owner) that tickets were tied up in customs. Company offered to send tickets to hotel in Europe however we were visiting multiple cites in different countries and the tickets were For transportion in Paris and were suppose to be use when we arrived. Tickets were sent overnight mail 2 days before departure from the USA. However I really felt the customer service person didnot want to deal with it? I follow the rules and allowed enough time for the tickets to come. Your company failed

Rating a business that fails to deliver… Rating a business that fails to deliver a product or service is hard for me. But when The City Case, Inc. promised to refund my money ($463.50) in April 2018 and in September 2018, November 2018, and finally by the CEO Pierre in December 2018 (assuring me that the day after I received his email I would get my money) I think I've felt the need to write this review. Especially since I checked with PalPal (their payment processor) and they could see the original payment but no refund. Now The City Case won't return my emails. I like the product. The City Case adds value to it. The service has become less enjoyable. I use to recommend them to my family and friends. How can I now? You can make your own decision, but I have made mine for my future trips. Ernie