Worst Online Experience I bought Paris Museum Passes and two other items totaling $310 from the City Case on September 13th for a trip to Paris on November 8th. Two days before my trip, the company sent me an email letting me know that the items I had purchased would not be delivered on time. I requested a cancellation of the order and the company agreed to refund my money. This happened on November 6th, and my money has not been refunded to this day. This has been the worst experience I have ever had with an online company. I wouldn't recommend this site to anybody. After waiting for three weeks for my money to get reimbursed to no avail, I had to open a claim through the credit card company used to purchase passes from The City Case. Credit card company is conducting an investigation to attempt to recover my money. This company is a scam.

The City Case stole our money and delivered nothing We bought passes from this company with the idea of visiting Paris. Unfortunately, our daughter who has a disability, could not travel for the dates we were planning. We asked the company for a refund. Matt, if this even is a real person, replied to us immediately that they will cancel the order and issue a refund. A month has passed and no refund has been issued yet. I contacted them 5 times since, just to get the same email response, we are working on the refund. This appears to be a fraudulent company. We are trying to resolve our case through Paypal right now as this is how we paid. We received no passes nor a refund. If this is not a theft and fraud, I don't know what is.

Warning to future travelers- The City … Warning to future travelers- The City Case, INC. Over promised, under delivered. Like the other's, I canceled my purchase because of delivery time. Customer Service stated it would take 7 days from (14 Nov) to process a credit to my account. Till this day, my bank did not receive any credit from The City Case, INC.

Please DO NOT buy your Paris museum… Please DO NOT buy your Paris museum passes from this company. You will save yourself a lot of stress. They asked for money up front and dialed to deliver, leaving us with no passes once in Paris. They emailed us and said they would refund our money and now all of the sudden their support email isn’t working? So they basically stole our money. SHAME ON YOU! Karma is a b**ch. I will be filing a complaint with Consumer Affairs and I highly suggest that everyone follow suit. And FYI, since my trip has already ended, if you really need museum passes, your best bet is to buy them in Paris with the actual Paris Tourist/Visitor company, it’s regulated,it’s official and CHEAPER. Hotel Ville was one of them in Paris city Center.

The City Case delivered our passes as promised 4 days before our departure date. This is our first trip to Paris and the offer from City Case met our needs at a reasonable price when compared to similar providers...The site advertises shipping from the US, but in fact the passes arrived via Fed Ex direct from Paris. The charges appeared on the credit card in US dollars avoiding additional charges for converting foreign currency. All in all, a good experience as we prepare to depart passes in hand. R