Difficult to communicate with. Order placed Jan 3 paying for expedited shipping. Credit card charged that day. Order listed as "processing" for over 7 days. Repeated attempts to reach customers service met dead line. Calls answered by message then transferred to line with no answer. Only received action after I contacted Amazon requesting status of order.

fantastic company to work with i've purchased from airsplat several times. their product descriptions match exactly what i've received. shipping and delivery are excellent. they're definitely my first go to when i need to research and purchase airsoft supplies. i highly recommend their site.

Half my items arrived Half my items arrived, as the rest were out of stock despite not being listed otherwise on the website. Made no initiative to offer refund or explanation until I emailed them first. Also had initially promised to provide tracking number info after order shipped, didn't provide until I emailed them. Also, around the time of the spring 80% off sale, I had my credit card information compromised. Others at an online forum seem to echo my experience. I do not foolishly provide CC info online. Now I'm pursuing them for the refund they offered last week but haven't followed through the next business day. We'll have to see if they plan on keeping the full amount of their shipping (high) prices or if I'll have to go to my CC company to get that refunded. Update: Partial refund acquired after some wrangling. I've given up on the RMA for DoA item after receiving a rather rude response to my suggestions towards improvement. I'll just fix it myself.

Absolutely unacceptable After sending me the complete wrong size, the company hassled me further by demanding photos of the incorrect package as well as a copy of the invoice, despite the fact I had already referenced the number AND the reason for my return. As it stands it's been a week and I still don't have a return label. Guess Goodwill is getting a new hoodie. What a joke. Avoid these fools.

If i'm being honest... If i'm being honest, Airsplat is historically not a very transparent retailer. It's hard to get tracking info without calling several times, they ship partial orders without notifying you of missing items you were able to successfully put in your cart, etc. Not a great business model for longevity. Customer service is either really professional and helpful or just totally useless, no degree in between. I typically only order here when there is a ridiculous sale happening (like Thunder B Player packs for $7.50...) Shipping is also crazy expensive but I think that's becoming true across all retailers. My advice, if they have something no one else has, awesome. If not, shop around for quality of service and ease of customer support.