Amazing deal! Really good deal, 80% off, got me to buy my first gun, a Dytac Combat Machine M4A1. I've heard mixed messaging about the time of delivery. I payed extra for two day delivery, but haven't received notification of shipment. They did send me a bill. I imagine they are back logged, which is understandable. No issue so long as I get my gun in a couple weeks!

Sent me a completely different item rather than the one I ordered. Never responded to my email I sent regarding my order Ordered a GHK G5 hop up unit to replace my broken hop up. Gas Guns+ Plastic parts = it breaks over time. It happens. Although the item arrived in the mailbox in a timely manner, I received a hop up unit for an entirely different platform. I sent an email regarding the issue with the order and I never got a response back. Do yourself a Favor and order Airsoft items from reputable sites such as evike.com (even ehobby is better than ordering from Airsplat). I ordered from Airsplat since it was the only closest online retailer to me that carried the item as I needed the item in a hurry. I was willing to take the risk by not listening to others who had awful experiences with Airsplat. And this happened. Do yourself a favor and order somewhere else. It's not worth the risk and headache.

Poor customer service Called and asked for more information on the product (systema challenge kit) on if it was new or used, what all was included, what year the model was, if it was parted out or returned, etc etc. All I got back from the unenthusiastic phone assistant was "Externals only" which I could clearly read for myself as that was on the website. New ownership same low expectations!

Half my items arrived Half my items arrived, as the rest were out of stock despite not being listed otherwise on the website. Made no initiative to offer refund or explanation until I emailed them first. Also had initially promised to provide tracking number info after order shipped, didn't provide until I emailed them. Also, around the time of the spring 80% off sale, I had my credit card information compromised. Others at an online forum seem to echo my experience. I do not foolishly provide CC info online. Now I'm pursuing them for the refund they offered last week but haven't followed through the next business day. We'll have to see if they plan on keeping the full amount of their shipping (high) prices or if I'll have to go to my CC company to get that refunded. Update: Partial refund acquired after some wrangling. I've given up on the RMA for DoA item after receiving a rather rude response to my suggestions towards improvement. I'll just fix it myself.

Great Company Now that the conversion is complete - I am very happy with the timing and speed of Air Splat. They've added more shipping options, and are very prompt on their delivery. I've had an account with Airsplat for several years now, and was ancy with the change of ownership and how it would effect my account. So far I am very happy with the changes.