Poor customer service, no tracking info. Placed an order and received no confirmation email or tracking number. Called customer support twice about this and all they did was give me and order number which is completely useless. It's been two weeks and I still don't have what I ordered. This is the first time I've ordered from air splat in years and I can definitely say it is my last.

Very uneducated and unorganized. I cannot write a review without selecting one star. But actually it should be zero or negative Stars. Airsplat is only good when the order is perfect and no defect. they have terrible customer service. I have several bad experience with them. One of them is when I ordered a rifle before and everything went smooth because the computer is doing the job. You place an order online, the shipping Department receives it, they put the Box in shipping, and then you receive it and if there's no problems it looks perfect. But I had another experience when I had to deal with customer service and it was a nightmare. I returned an item and I got a around before I got my refund. Somebody named Moses promised me that I will get my refund in 5 to 7 days. After 7 days no refund and when I called back they told me that no refund was processed. I was put on hold for a long time several times and I can't even get to talk to the manager. After 30 days of trying to get a hold of the manager I finally talked to somebody named Sebastian who claimed he was a manager. Then he tells me that there is no refund on the item that I bought. Then I told him that I know their return policy and he better stop playing games with me. He put me on hold for a long time and finally change his story. He said he will process the refund in 5 to 7 days. This company is no different than a mail-order backyard garage. They don't even know their policies. If it takes more than 30 days and several phone calls and headaches for me to get my refund I will never ever do business with them again.

If i'm being honest... If i'm being honest, Airsplat is historically not a very transparent retailer. It's hard to get tracking info without calling several times, they ship partial orders without notifying you of missing items you were able to successfully put in your cart, etc. Not a great business model for longevity. Customer service is either really professional and helpful or just totally useless, no degree in between. I typically only order here when there is a ridiculous sale happening (like Thunder B Player packs for $7.50...) Shipping is also crazy expensive but I think that's becoming true across all retailers. My advice, if they have something no one else has, awesome. If not, shop around for quality of service and ease of customer support.

Their sale prices were outstanding, some items didnt ship though Their sale prices were outstanding! My order shipped pretty quick considering how busy they were, but the shipment notification was delayed a few days. Some items in my order were canceled because they were out of stock.

Sent me a completely different item rather than the one I ordered. Never responded to my email I sent regarding my order Ordered a GHK G5 hop up unit to replace my broken hop up. Gas Guns+ Plastic parts = it breaks over time. It happens. Although the item arrived in the mailbox in a timely manner, I received a hop up unit for an entirely different platform. I sent an email regarding the issue with the order and I never got a response back. Do yourself a Favor and order Airsoft items from reputable sites such as evike.com (even ehobby is better than ordering from Airsplat). I ordered from Airsplat since it was the only closest online retailer to me that carried the item as I needed the item in a hurry. I was willing to take the risk by not listening to others who had awful experiences with Airsplat. And this happened. Do yourself a favor and order somewhere else. It's not worth the risk and headache.