My rating is for the quality of product… My rating is for the quality of product purchased not the customer service. I ordered a power unit for LED light string. The power cord, which plugs into 110V AC was not prewired into the power unit by the manufacturer. It needed to be connected to two screw terminals separated by a small divider and covered by a flimsy plastic cover. I consider this an unsafe product and returned it. They refunded my purchase minus the original shipping cost in a reasonable amount of time. I would their customer service 5 stars.

Excellent customer service Excellent customer service! My mini-jigsaw has a very tiny screw that fell out and I could not find it (working over gravel on a windy day). It isn't a easily replaceable size. They sent me a replacement with no charge. This is customer service. I have a similar issue with another product/supplier and they'll sell me the replacement part for a very low price, but want $15 to ship it! That is not customer service. Thank you Micro-Mark for understanding your products AND your customers!

Consistently incorrect order, or shipment They have unique, hard-to-find stuff, but the web search is TERRIBLE, and they mess up orders EVERY TIME. 90% of the time, a part is not listed, buried in the wrong category, or absent from any fathomable search method (by part # or identifying name), and I have to call customer service, who then promptly mails it to the wrong person. Yes, this really happened. If I can find it someplace else, I'll get it ANYWHERE before I rely on MicroMark. Update: Spoke to customer service, I got an email a day later with my order details, with the SLOWEST POSSIBLE SHIPPING. Note: when appeasing a customer due to YOUR incompetence, at least send it overnight. I'm already a week late. Yeesh! And the Customer Service lady said she'd been there 20 years- maybe THATS your problem!

Creeper Creeper. Don't waste your money if you are looking for anything other than a roll around platform to use on hard surface only and want to have your head inclined about 4 inches. Made of particle board, so if you put pressure on an awkward point, it can break on you. Hinge point is fabric, not a metal hinge. Release lever for up and down can be knocked by accident and you will go flat in a heartbeat. Most of their products are great, but this one just isn't.

I wrote a poor review on Micro Mark but… I wrote a poor review on Micro Mark but want to say that they came through and made things right. Apparently, some other entity got a hold of my order and sent me unrelated useless materials. When I told Micro Mark they immediately shipped the correct item to me. I will order from them again!