This rating is strictly for their…shipping This rating is strictly for their shipping process. I ordered an item and was given the following shipping options: Standard Shipping $8.95, UPS 2nd Day Air®$64.16, UPS Next Day Air®$75.20. Of course I picked Standard because the other two options are outrageous! Unfortunately, Standard Shipping became FedEx, which is by far the worst shipping company. I ordered it 6 days ago, was supposed to get it yesterday. When I checked the tracking recently, it was somewhere in Kansas. In fact it took a whole day for the package to go 100 miles. And then is no expected arrival date now. Why doesn't Micro-Mark give an option for USPS. They're certainly faster, cheaper, and more dependable than FedEx!

Bought a MicroLux Airbrush performed… Bought a MicroLux Airbrush performed the first time I used it, but not the second. Had problems withe the trigger, let off, air compressor air would continue to flow out the nozzle. Tried contacting MicroMark Tech support no one answers, left voice messages, sent email, no response. Finally, talked to sales and got a manger. Manager told me to send it in. I sent it in got it back within a week I received it back with paper work telling me the item is on back order and a new one is going to be sent. No where on the paper work did it say the item was fixed. Waited a month 1/2 and called. Got the run around, the person I talked to said he talked to the tech and item was fixed. He told me to try it, and if there is still a problem, give a call back and they will send me a new one. I tried it and it was still not working properly. Called back, talked to someone else, explained the everything again, he intern gave me the run around, did not want to honor what the last gentleman had told me, was going to put me through to a manager, and of course he hung up. MicroMark does not want to honor the warranty of products that have their name on it.

Good and Bad relationship… I have had good and bad relationship with MicroMark. Yes, their website is difficult and very sales pushy... The product quality is OK. They do have unique items hard to find elsewhere. Their shipping sucks... my gauge order that was suppose to arrive yesterday... is still 2300 miles east of my location. FedEx -when we get around to it shipping- has often taken 3-4 weeks for delivery. Msg to MicroMark, let the customer pick the best shipping as the customer pays for it anyway. Let me pick USPS Priority Mail which is still funny as they list 2-day service... but normally takes 4-5 days to arrive. FedEx cheapo shipping has had my ordering often sitting for 3-4 days in the same location. Msg to MicroMark, shipping is a major part of YOUR business success or failure. Choice wisely... Screw the customer, loose that customer.

I wrote a poor review on Micro Mark but… I wrote a poor review on Micro Mark but want to say that they came through and made things right. Apparently, some other entity got a hold of my order and sent me unrelated useless materials. When I told Micro Mark they immediately shipped the correct item to me. I will order from them again!

Only half of the order quantity was… Only half of the order quantity was shipped. The item qty listed was 2 sets, the order arrived with only 1. No backorder qty was listed. Customer service resolved the issue when I called, and shipped the remaining item promptly. I noted the MicroMark price was double the sellers pkg listed price, and shipping charge was about 2x normal. Unless I can't find alternative source, I probably won't use this site again.