Terrible customer service-stole money from me I am shocked I am the first person to leave a negative review. Nonetheless, here we are. Basically my issue is that I paid $25 for next day shipping. The company sent my purchase as 2nd day. When I called to inform them of this, customer service simply argued with me, that they did everything correct and refused to refund me the difference which I paid. Aside from the refusal to refund me the difference, the item which I had purchased and paid for next day shipping arrived a day late (because it was shipped as second day instead of next day) and I had nothing to give as a gift. I am flabbergasted this company would literally steal money from me, then when confronted, just tell me tough. (The excuse provided was that because they processed the order quickly they did not have to ship it next day) I will NEVER purchase from them again, and will advise everyone I know against giving them business. Honestly, just thinking about this makes my blood boil. Dishonest theives.

Matthew saved the day! Would be five stars if it wasn't for the item. However, Matthew helped me so much to sort out the problem, even making calls I couldn't make; being in the UK, not the U.S. We need more people who are willing to go out of their way to provide fantastic customer service. Have a cold one on me, Matthew!

Company has a lot of issues My item's official Hollywood Memorabilia hologram comes up invalid on their website. I contacted them and was told it was a system issue and to email pictures. Every email, with or without pictures, was rejected by their email system. I contacted them again and was told the email problem is an issue they're working on (but not one they bothered to mention when they said to send them an email). That company certainly has a lot of issues.

FEDEX had trouble the way the package… FEDEX had trouble the way the package was prepared. Tyler or Taylor corrected this very quickl. Package was delivered the next day after the problem was found. My experience with this company continues to be very good!

Tyler the super hero!! First off, I would like to state that my order started off a complete and utter dropping of the ball several times mess. Seriously, I had gone from irritated, total anger then sullen acceptance. In comes Tyler! He never over promised to get me off his back, accepted every call and email in stride even when I was super angry and got me answers. Even if it wasn’t immediately, they were had in short order. I was truly ready to hang my hat up throw it in and would of if not for him. I wish I could give 20 stars how he went above and beyond. You truly have an impressive employee! Very professional and hands on. Tyler definitely deserves a raise and promotion! Or at least teaching his leadership and customer service skills to others on your team!! Great job Tyler for saving me and making a super bad situation 100% better!!