New Customer for Life!!!!! We have been looking for a toy hauler for months. After being disappointed more than once with other dealers, I can’t even begin to describe how great our experience with Family RV was. Rodney Rodgers took the time and had patience for all the questions we asked. We knew exactly what we wanted and had to have and they sure did deliver. He was a perfect salesman for us. The unit we bought was used but Grant and Rodney spent well over an hour and a half going over every inch of the unit to make sure we knew and understood the features and operations before we left. They have definitely earned a customer for life with us. Jason & Mindy Patterson

I inquired about a 39FKL Palomino… I inquired about a 39FKL Palomino Destination Trailer that was listed on their web page. They told me that they would get back with me first thing in the am. I heard nothing, so I called this am. The man I spoke with told me that they would beat another dealer's Price, Fun Town. He said that they would have to get someone to call us back. Well, we waited, NO CALL. Finally I messaged again, and the internet person said that they would have someone call us back. Well he finally got around to calling us back. He did NOT match the Fun Town Price instead put them down. Was not interested in selling us an RV for sure. Very disappointed.

Very bad service and equally… Very bad service and equally unprofessional. Purchased a pre owned 5th wheel trailer (first I've owned of this type) Presentation was great. they seemed really helpful. I was told the trailer would have a complete walk through and cleaning and also a complete and detailed walk through of the unit since this was our first time owning one. Upon receiving the unit via delivery, The walkthrough was quick and not explained to well and the individual who performed it seems to be in a hurry to leave. After the fact I seemed to notice the trailer had not been cleaned at all. It was still covered in dust and cob webs. Used q-tips and toilet paper with feces on it were found under the bathroom sink. Upon hooking up the sewer line I discovered it had not been drained due to the fact of removing the cover of the connector I had about 10 gallons of someone else's bodily fluids (and chunks) splash all over the ground and parts of my arm and clothing. I notified them and they promised to make it right. I have yet hear anything back from them. Most recently I ran into a problem with my slide outs. The didn't want to retract all the way. At first thinking it must be a mechanical issue I was able to bring out a RV mechanic to take a look. We discovered it was a simple fix and an educational error on my part being the bunk beds were bumping together causing the slide not to retract fully. This being partially my fault it is also an educational error on Family RV failing to demonstrate how to work this issue like was promised, Me being unfamiliar with this type of unit. Every time we have called about an issue we get a vibe of being an inconvenience to the company and they act like its not really their issue. We will no longer do service with family RV and will for sure take our business elsewhere........... *Reply. There was no mandatory 2 hour training session, instead more like 10 minutes to show basic controls like how to turn the lights on or lower the stabilizers.Nothing nothing detailed at all. Yes I agreed to pay half I had no problem with this.This is no way a form of retaliation. This is just a simple review aka my opinion of the matter. Cleaning wasn't done despite what your crew may have said. You said "...have done many things outside our normal policies to make things right..." We've yet to see these things nor do we expect them or want them. All we want is family rv to hold up their end of the contract when it comes to any future mishaps until the contract is done. Like I mentioned this is only my opinion and nothing more. Thank You.

Stay away! Service dept. and ownership wasn't honest with me. Sales folks were amazing. When the brake switch was installed by their service team, they damaged my truck. During the installation my cruise control, back-up camera, dashboard lights, and stereo system quit working. The Family RV service dept. told me that if I took it to Toyota Cert. Service and paid for a diagnosis, they would pay for the damage they did. I attained the diagnosis, gave it to the service dept. at Family RV, and they began the backpedaling. It has now been three months since the diagnosis, and they still haven't paid for the damage they did. I am out $2,800 because of them, and their owner won't return my emails. Stay away from this shady company!!!!

Best of the best. Family RV is top notch. We've purchased two trailers from Family RV and couldn't be happier with both experiences. Chris has guided us through the sales processes and has always been knowledgeable and helpful. He's gotten us into the right trailer at the best price. You can't go wrong calling Chris and letting him take care of your RV needs. Gabe, Grant, and Gil have always gone above and beyond in making you feel like you really are part of the family. We wouldn't go anywhere else.