Family RV Center

1410 Northwest Georgia Avenue, 79556, Sweetwater, United States
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3.65
Based on 20 Reviews

5

55.00%

4

15.00%

3

0.00%

2

0.00%

1

30.00%
About Family RV Center

Your west Texas place for RV Sales, repairs, and RV Park. We carry new & used RV's to fit anyone's needs.

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Mikey Moore
GB

Great experience and customer service! Called before I left on 2 hour drive, spoke with Zach, told him what we where looking for, on our way he sent text of options they had, upon arrival he was super helpful. My son purchased his first camper! Was a all day deal doing finance and preparing camper, but Zach was there thru the whole thing and stayed to the end to even walk us thru the camper and all the functions. Just want to say Thank You sir for making us feel like a true customer!! We will refer more friends your way. Also would like to thank the service crew for cleaning and checking the camper out before us taking ownership.

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Raquel Stewart
GB

We purchased our first travel trailer… We purchased our first travel trailer yesterday and drove 15 hours round trip to complete the purchase. Our salesman, Rhylon made the process stress free and I highly recommend using him for your RV purchases. Definitely worth the drive.

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DANNY
GB

Gabe cherry is a great guy to deal with -

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Michael A
GB

Almost KILLED ME, yet I Endure If I could give -5 Stars I would!! I *WISH* I had've read the review below before buying here!! I just bought a 2018 Dutchmen Kodiak (1 of 3 currently in the nation that I could find) and BOY, although the Trailer is just what I imagined, Family RV Center is anything but. Their only saving grace is the salesman, Rodney Rogers; he was kind enough to give me some new sewage hoses, a new water pressure regulator, and other very useful items with a Starter RV Kit and took his time to go over everything with me, nearly thrice!!; everything else is GOD AWFUL. To date, here are the issues they left me with (and this is after them inspecting the Trailer, not once, but TWICE): - No Electric Brakes!! Issue was a *CUT* electric brake wire INSIDE THE TRAILER PLUG (spliced in a new wire, replaced plug) - a tire that was BALD on inside tread, and uneven tread throughout! - *ALL* tires underinflated (lowest was 49/65 PSI!!), and one side of the trailer MORE underinflated than the other!!! - a trailer pumped full of sulfur water in every tank that took nearly 2 weeks to flush out! (was told this was due to another town's water supply) - *ALL* 4 tires **UNDERWEIGHT** Rating for the Trailer's GVWR!!!!!! - a *SPARE* Tire that (while brand new on a brand new rim) was a. TOO BIG FOR THE OTHER TRAILER TIRES (225/70 vs 205/75) b. ON THE WRONG RIM FOR THE TRAILER AXLE AND HUB!!! (rim was 6-lug, trailer is 5-lug!!!) - a missing gas shock on trailer "front" door; door just swings out and hits the trailer!!! - lower dinette drawer mount screws blown out.. drawers useless and to top it all off, the RV Tech installed my Fastway e2 brackets (for my weight distribution hitch) **UPSIDE DOWN** (correct orientation is bolts up for a top-mounted coupler, he installed for bottom-mounted). I had to pull over and fix it myself (Thank God I had my tools!!) in a TX Heatwave!! Nearly passed out!! It stressed my truck out and nearly overheated it!!! I ended up buying all (5!) new tires, while on a road trip, (and a new spare rim!!); cost me $803.95! Besides the note about Rodney, the only other positives I have to add are that they gave me a Military Discount on my purchase, worked with me to hold the trailer because I was deployed at the time and having difficulty getting financing (due to my location, not credit!!!), and when my awning wouldnt retract, the Tech answered an off-duty call and walked me through potential fixes (it was a pinched wire that I zip-tied out of the way). OVERALL, however... Take my advice. Buy from Family RV Center... IF YOU DONT VALUE YOUR OWN LIFE.

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Bethany
GB

Excellent Experience My husband and I had a wonderful experience with Family RV. We have been shopping around for a travel trailer for about a year and never could get what we needed in our price range. After working with Rylon Glass he was able to do just that plus awesome customer service. He answered our many questions without making us feel like a bother or unintelligent. We highly recommend Rylon to anyone looking for a recreational vehicle. Kyle and Bethany Browne Andrews, Texas

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