Avoid Xheli Poorest customer communication of any I've delt with. They do not advise that a produst is out of stock when the order is accepted, do not respond to e-mails unless threatened. Filed a claim with Visa and they were unable to contact them. (Don't know if they had any luck yet but Visa did issue me a credit.)

customer support I recently purchased about 300 dollars worth of mdse from Xheli. As a new rc person i ordered one inexpensive model to practice with,, of course i broke it within 5 minutes ,, MY Fault! but their online customer service told me that there were no parts available and i should have purchased a more expensive unit. Thye support the high end units ,, why not the low,, i even had the part number for them. If it was my business i would have at least offered a low cost replacement to scavange parts from

No Problems I have ordered 5 helicopters from XHeli within the past year an haven't had any problems. All my helis worked great and they came within a week of placing the order. I'm not sure as to why others have had horrible experiences with this website. They might have gotten new employees or management or something recently, but I'm not sure. The only thing I don't like is the constant emails from the website. I plan on ordering a couple more times from XHeli in the near future.

The Jury is Still Out on Conducting Future Business With XHELI It is indeed disappointing that quality of XHELI's service is erratic. I bought a product from them earlier this year and within a day or two received notification that the order was shipped. I was pleased that the order arrived within another day or two. I ordered parts for a RC Helicopter and received notification that the order was shipped. A day after that i was asked to rate the company on their performance. Assuming that their services would be reflective of my last experience I provided them very good ratings. I waited a few days and notice that the part did not appear. Yesterday I received a very disappointing email stating that the product was back ordered and would not be shipped for a whopping 4-6 weeks. While I did not mind waiting, I was confused about the notification of shipment and then the email informing me that the product was back ordered. I have written an email to customer service and will see what their explanation is. I do hope that my notification of shipment, request for ratings regarding my experience with the company and then notification that the product was back ordered are merely coincidental and more importantly that this merchant can restore my faith in their services.

Bait and Switch? Offered good price on a RC helicopter, but did not deliver - it turns out it was out of stock. Nobody told me until I inquired myself. I asked for a similarly priced helicopter that was now available. The price had gone up they said. It could have been an innocent mistake. But I think good business would have done the switch and kept the customer happy. It could easily be called "bait and switch" too. Would not recommend shopping there, there are many other places, which makes XHELI's actions even more odd. Be careful though, it seems many also offer good deal but then you have to wait 15-20 days to get it.