customer support I recently purchased about 300 dollars worth of mdse from Xheli. As a new rc person i ordered one inexpensive model to practice with,, of course i broke it within 5 minutes ,, MY Fault! but their online customer service told me that there were no parts available and i should have purchased a more expensive unit. Thye support the high end units ,, why not the low,, i even had the part number for them. If it was my business i would have at least offered a low cost replacement to scavange parts from

Do not buy from XHeli! They sent 2 non functional quadcopters. No phone support and their return procedure is so problematic we just contested it with our CC company.

craiggerator I have log onto X-Heli for weeks and weeks looking for parts for my heli, and all you EVER see is "OUT OF STOCK" on just about any part or new heli's. And not only is X-Heli that way almost any rc parts supplyer is the same way.

They will ignore you so you can't return item Received my ordered, took forever, quality was below what I expected have been trying to return product now for 2 weeks. I have sent 6 emails and 10 calls so far. No one ever answers the phone and I have received only one email reply asking for pictures which I provided. Now they are ignoring my calls and emails so I cannot return product. Had to dispute charges with my credit card company. I would never do business with their company again. I have never had such a bad experience with a vendor before. I warn everyone DO NOT order from this company you will be ripped off

Very poor customer service and low quality items. I was searching for a specific RC Helicopter WLToys V931 and decided to buy from Xheli.com Unfortunately that choice wasn't in my best interest. First off the shipping cost was unreasonable for the $150.00 that I spent at their store. When I received the helicopter, it was broken in several places and the cosmetics of the v931 were less than poor. When I tried contacting them it was over a week before I finally was able to contact someone (after 6 emails and 5 "submit a tickets" which I received no response). All said they didn't refund the total amount that I spent on the helicopter. Unreliable customer service and poor products. I advise avoiding Xheli.com